Be the first smile. Lead the guest experience.
Are you a hospitality professional who thrives on guest interaction and team leadership? We’re seeking a Front Office Manager to serve as the first point of contact for our guests and lead front desk operations with excellence.
What You’ll Do- Deliver exceptional guest service and resolve concerns
- Lead, train, schedule, and develop Front Office staff
- Oversee reservations, forecasting, budgeting, and inventory
- Maximize revenue while controlling costs
- Uphold our commitment to hospitality—24/7, 365
- High school diploma or GED required; college preferred
- 1–2 years of customer service or management experience (hotel experience a plus)
- Strong computer skills; Microsoft Office & hotel systems preferred
- Sound decision-making, problem-solving, and writing skills
- Yield management experience preferred
Industry Schedule: Flexible availability required
Opportunity to lead, grow, and make a lasting first impression
Ready to welcome guests and lead with confidence? Apply today!
Qualifications
Qualifications
- Strong verbal and written English communication skills
- Physically able to lift 25 lbs, push/pull up to 100 lbs, and remain on feet up to 8 hours
- Comfortable working throughout all hotel areas in varying conditions
- Flexible availability, including nights, weekends, and holidays
- Knowledge of the local area
- Customer-focused with the ability to suggestively sell
Skills Required
- High school diploma or GED
- 1-2 years of customer service or management experience
- Strong computer skills
- Strong verbal and written English communication skills
- Sound decision-making and problem-solving skills
- Strong writing skills
- Ability to lift 25 pounds
- Ability to push or pull up to 100 pounds
- Ability to remain on feet for up to 8 hours
- Ability to work throughout hotel areas in varying conditions
- Flexible availability, including nights, weekends, and holidays
- Knowledge of the local area
- Customer-focused approach and ability to suggestively sell
- College education
- Hotel experience
- Microsoft Office and hotel systems experience
- Yield management experience
What We Do
Commonwealth Lodging Management is a mid-Atlantic hospitality management and consulting firm that delivers solutions grounded in real ownership experience. They provide deep expertise in hotel operations, franchise relations, development, and hotel finance, with a particular focus on nationally franchised hotel assets, aiming to maximize owner returns and deliver world-class guest experiences.
