The Follow-up Executive will be responsible for tracking, following up, and ensuring timely responses to all customer queries and enquiries received by the Enquiry Management Team. The role focuses on maintaining strong communication with potential clients, ensuring smooth coordination between internal teams, and improving conversion rates through consistent and professional follow-ups.
Follow up with customers on enquiries received through calls, emails, website, or social media.
Coordinate with the Enquiry Management Team, Sales Team, and Technical Team to get updates on quotations, samples, or designs.
Maintain enquiry records in CRM or Excel and update follow-up status regularly.
Ensure timely communication and closure of all pending or open enquiries.
Send polite reminder emails or make calls for pending feedback, quotations, or order confirmation.
Escalate important or delayed cases to the reporting manager.
Prepare weekly and monthly reports on follow-up status and response timelines.
Build and maintain positive relationships with clients through professional communication.
Graduate in any discipline (Business, Marketing, or Communication preferred).
1–4 years of experience in customer service, inside sales, or enquiry handling.
Excellent communication and follow-up skills (verbal and written).
Good command of MS Excel / Google Sheets and CRM tools.
Organized, proactive, and result-oriented.
Strong Follow-up & Coordination Skills
Customer Focus
Time Management
Attention to Detail
Team Collaboration
Skills Required
- Graduate in any discipline
- Degree in Business, Marketing, or Communication
- 1-4 years experience in customer service, inside sales, or enquiry handling
- Excellent verbal and written communication skills
- Strong follow-up and coordination skills
- Proficiency with MS Excel / Google Sheets
- Experience using CRM tools
- Organized, proactive, result-oriented with attention to detail
- Ability to prepare weekly and monthly reports
What We Do
Lucky International is a leading Indian manufacturer specializing in high-performance PVC and PVDF coated fabrics. The company provides technical textile solutions for infrastructure, including premium tensile fabrics for commercial buildings, sports arenas, and transportation hubs. Additionally, it contributes to the renewable energy sector by producing advanced biogas balloons and holders, offering durable and efficient solutions tailored to challenging environments.
