FOH Support

Inspired and framed by the natural beauty of the central coast region of California, the Léal hospitality group is a one-of-a-kind collection of carefully curated properties located in Morgan Hill and Hollister. The collection represents a dynamic array of urban and rural assets, including restaurants, wineries, event venues, as well as full and select service boutique hotels that are dedicated to creating unique and memorable experiences for our guests. Whether your goal is to spend an evening dining and staying in comfort, hosting a wedding or corporate event for several hundred people, each of our properties delivers the ultimate hospitality experience while inspiring our guests to sip, savor, and celebrate all of life's little every day and once-in-a-lifetime special occasions.

Position Objective

The FOH (Front of House) Support is responsible for providing friendly, upbeat, and professional service with passion and enthusiasm. The FOH Support will be cross-trained in all FOH functions and will: support all FOH operations (cashier, barista, setting tables, bussing, food running, etc.), guiding guests through our menus while demonstrating thorough knowledge of the food and beverages. The FOH Support will perform all required side work and tasks to ensure a clean and safe restaurant and will work with all team members together as a team to deliver a positive experience for our guests. FOH Support will be responsible for maintaining the cleanliness of the front-of-house areas and helping ensure that guests have whatever they need. Respond to guest inquiries and requests in a friendly, professional & knowledgeable manner. FOH staff are expected to pay attention to detail and perform proper cleanliness and sanitation practices. FOH staff will maintain all equipment and facilities in an organized, clean, and safe environment.

Essential Job Functions

• Greet all guests immediately in a friendly manner. Answer any questions guests have about the menu. Assist guests with ordering on the kiosks.
• Assist with transmitting orders to the bar and kitchen by accurately recording guests' choices; identifying guests' special dietary needs, and special requests
• Serve orders by picking up from the bar and kitchen; deliver accompaniments and condiments from service bars
• When a table is vacated, remove dirty dishes, sanitize the table, clean the seats, and if necessary, sweep the surrounding floor. Reset table for next guests.
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
• Conclude the dining experience by acknowledging and thanking guests for their choice of restaurant and inviting them to return
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card, and signature slips to guests.
• Operate coffee machine and related equipment. Able to steam milk and capable of creating and executing latte art
• Communicate clearly with the expeditor, management, and co-workers
• Properly carry several plates and/or trays
• Accurately read food tickets at the expo window
• Perform proficiently in a fast-paced environment while multitasking
• Perform all required opening and closing procedures as well as assigned side work such as wrapping napkins and flatware.
• Practice safe working habits and take required rest breaks and meal periods in a timely manner
• Clean and sanitize front-of-house restaurant areas using established practices and procedures
• Bag and haul any trash to designated dumpsters
• Handle tableware carefully to prevent breakage and loss
• Maintain high standards for safety and cleanliness in all areas of the property
• Communicate clearly with guests, coworkers, and members of management, and communicate any areas of need, problems, and concerns from guests to management
• Assist with the setup of facilities for events
• Follow manufacturer and management instructions regarding the use of chemicals and supplies
• Keep equipment in order and stored in the appropriate areas
• Operate all company vehicles at an appropriate speed and with caution
• Complete all other tasks as required by management

Required Education, Knowledge, Skills, and Competences

• Must be flexible and available to work a varying schedule to include weekdays, weekends, evenings, holidays, split shifts, and extended hours as business needs dictate
• Previous restaurant and serving experience preferred
• Excellent verbal communication skills and positive interpersonal skills required
• Must be able to obtain and maintain a current California Food Handler Certificate
• Must possess and maintain a current ABC-approved California Responsible Beverage Server (RBS) Training Certificate
• Excellent verbal and interpersonal communication skills are required. Communicate professionally both in person and on the phone
• Maintain a neat, well-groomed appearance in compliance with the dress code
• Must be able to accurately use time-tracking software and operate the point-of-sale (POS) system.
• Ability to work under pressure and remain calm
• Ability to anticipate customer needs and respond appropriately
• Ability to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policies

Apply Today:
Visit our careers page at www.liveloveleal.com/careers to explore opportunities, submit your resume, and complete an application.

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