FM Operations Lead

Pay:  $190,000.00 annually

The pay listed is the salaried range or the hourly rate for this position.  A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Key Responsibilities

• Provide direct oversight of local facilities teams, ensuring high operational standards across all assigned sites and daily responsibilities.

• Ensure daily facility tasks, tickets, routine inspections, and service requests are completed accurately and in a timely manner.

• Develop, execute, and refine structured workplans tailored to specific market requirements and operational goals.

• Monitor and enforce approved Standard Operating Procedures (SOPs), promptly addressing operational variances or issues.

• Establish robust daily, weekly, and monthly operating routines for task follow-up, workforce capacity management, and vendor coordination.

   

• Lead, coach, and supervise market site teams to maintain peak daily performance and accountability.

• Set clear performance expectations; coach, recognize, and develop employees; address performance concerns promptly and consistently with ABM policies and HR guidance.

• Build a speak-up culture where employees raise safety, service, workload, and customer concerns early and take ownership for follow-through.

• Identify coverage risks, develop qualified backups, and support succession planning and knowledge transfer for critical roles.

• Own the full cycle of client relations. Ensure the client is up-to-date on all success matters that require their attention and possible flags.

• Deliver work projects to the client that outline all operational needs and updates.

• Develop all reporting documentation for the client. 

• Use root-cause analysis, employee and customer feedback, Lean methods, and approved digital tools to reduce recurring failures, manual effort, delay, rework, and service variability.

Facilities Operations, Budget Management, and Resource Planning

• Provide strategic and operational oversight for facilities operations across all regions.

• Own facilities budget planning, forecasting, tracking, and cost management; identify opportunities to optimize spend, improve service levels, and support capital and operating expense planning.

• Escalate vendor disputes, contract interpretations, spend outside delegated limits, and requests that could change approved scope or commercial commitments.

• Drive cross-regional standardization and scale operational consistency across all assigned geographic areas.

• Manage multi-site travel coordination and oversee regional resource allocation to support facilities operations effectively.

• Minimum 8 years of progressive experience in facilities management, workplace services, corporate real estate, workplace experience, project management, or related operations, including experience supporting complex workplace initiatives, capital projects, vendor relationships, and budget planning.

• Minimum 3 years supervisory experience.

• Bachelor’s degree in Business Administration, Facilities Management, Corporate Real Estate,

• Workplace Strategy, Engineering, Construction Management, or a related field.

• MCR, FMP, PMP, CFM, or similar workplace, facilities, real estate, or project management certification preferred.

• Strong knowledge of workplace experience, facilities operations, space planning, vendor governance, and service delivery best practices.

• Strong ability to lead complex workplace initiatives, capital projects, renovations, office moves, and operational improvement efforts from planning through execution.

• Strong budget management, forecasting, cost analysis, and resource planning skills, including the ability to identify opportunities to optimize spend and improve service levels.

• Strong vendor management skills, including the ability to establish performance expectations, monitor service levels, manage issue escalation, and support contract and compliance requirements.

• Strong analytical, organizational, planning, and problem-solving skills with the ability to evaluate business needs, operational risks, and workplace service metrics.

• Ability to influence, advise, and drive alignment with senior leaders and cross-functional stakeholders across multiple levels of the organization.

• Ability to successfully manage multiple priorities, competing deadlines, and complex projects in a fast-paced environment.

• Ability to manage, coach, develop, and mentor direct reports and project team members while fostering accountability, collaboration, and professional growth.

• Strong written, verbal, presentation, and executive communication skills.

• Highly organized and dependable.

• Detail-oriented and process driven.

• Employee and customer focused.

• Proactive rather than reactive.

• Comfortable following up and driving tasks to completion.

• Able to work independently while collaborating effectively with a broader team.

• Adaptable and comfortable working in an evolving environment.

• Able to identify potential issues before they impact the employee experience.

• Visible and connected to employees and customers, and consistent about following issues through verified resolution.

• A capable people leader who sets expectations, gives direct feedback, develops talent, and addresses performance gaps fairly.

• Client-centered while protecting ABM reporting lines, approved scope, service levels, and decision rights.

• Being agile in an ambiguous environment.

Operating within a fast-paced, professional account environment, this role may support personnel across multiple locations or functional teams. Depending on business demands and priorities, occasional travel and schedule flexibility will be expected.

Account "Integrity Pillars" & Core Commitments:

• Integration

• Safety

• Accountability

• Cost-Consciousness

• Operational Rigor

• Courage

• Pace, Depth & Agility

• Future Forward

We maintain an elevated, progressive standard and reach our operational targets by integrating these eight core pillars into everyday activities—ranging from strategic planning and team check-ins to individual task execution. Known as "Our Way," this structure establishes the rationale for our standard (upholding excellence to meet client and account goals) as well as the mechanism for advancement (delivering a structured, high-impact model for sustainable growth).

Travel Requirements: 10-15%