FM Operations Assistant

Salary: £25,989 - £26,824 per annum

Hours per week: 37 hours

Interview date: To be confirmed following shortlisting

We are seeking a proactive FM Operations Assistant to support the delivery of high quality services across the council’s estate, including hubs, depots, leisure centres and libraries. This role is key to ensuring buildings are safe, compliant and fit for purpose.

You will act as the first point of contact for Facilities Management queries, resolving issues and escalating where needed. The role is varied and includes managing post services, monitoring supplies, supporting deliveries, porterage and courier duties across the county. You will assist with office moves, basic maintenance such as painting and decorating, and grounds tasks including safety checks.

You will carry out compliance activities such as fire alarm testing, emergency lighting checks and system monitoring. You will also provide first line support for building and basic IT issues, manage access cards and use CAFM systems to record and manage tasks.

We are looking for someone with experience in a front line Facilities Management role, a good understanding of health and safety, and strong customer service skills. You should be organised, confident using IT systems, and able to work independently.

This role operates on a rota basis and will require flexibility to support different shift patterns.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Jen Richardson, Facilities Management Operations Manager, [email protected], or 01225 716 627.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.