The Role
Provide site facilities coordination and administrative support to the Estates Manager. Attend client/contractor/tenant meetings and take minutes; manage contractors, permit-to-work and site health & safety systems; issue key logs, POs/work orders and process invoicing; manage utilities (change of tenancy, meter data) and tenant access for landlord works; ensure compliance with FM policies, RICS and ISO standards and deputise for the Estates Manager when required.
Summary Generated by Built In
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.
We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.
Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.
If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Inclusion at MAPP
We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.
Our values and how we work
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.
We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.
High expectations & employee ownership
What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.
Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.
In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.
Why join MAPP?
This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.
A few facts about MAPP you might like to know:
Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.
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Title, Team and Role Summary
Title : FM Coordinator
Team : Hillington Park
Who Does This Role Report Into? Estate Manager
Role Summary / Purpose and Scope
The facilities coordinator will be responsible for;
Team : Hillington Park
Who Does This Role Report Into? Estate Manager
Role Summary / Purpose and Scope
The facilities coordinator will be responsible for;
- Assisting the Estates Manager in developing a close working relationship with all contractors.
- Providing administrative support to the Estates Manager & FM team as required and deputises in their absence.
- Attending Client, Contractor, and Tenant’s meetings, taking minutes
- Ensuring compliance with the FM policies and procedures.
- Key log Management - Issuing & Returning
- Utilities - Complete a Change of Tenancy for all vacant units as required.
- Utilities – Providing Alfa with updated information on Meter Numbers, Serial Numbers and Submitting Reading
- Arranging access/ informing tenants of landlords works/ access to units
- Issuing PO/work orders and process/ approving Invoicing for the Site
- Managing contractors working on site and manage the Permit to Work System/ boundary agreement
- Maintaining the Site Health & Safety system.
This is a part time role: 3 days per week 9.00am - 5.30pm. The salary will be pro-rated from the full time salary advertised
Skills, Knowledge and Values
Skills (People & Technical)
- Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
- Provides support to the Estates Manager and deputises in their absence
- Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio.
- Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service.
- Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Experience and Salary
Level of Experience / Certifications:
Ideally experience of Riskwise
4 years working in a similar role
Working Hours: 9am - 5.30pm 3 days a week - Monday to Friday
Salary Range (Based on Experience)
£26,230 - £26,300 per annum, depending on experience.
"}" data-trix-content-type="undefined" data-trix-id="1479" >Ideally experience of Riskwise
4 years working in a similar role
Working Hours: 9am - 5.30pm 3 days a week - Monday to Friday
Salary Range (Based on Experience)
£26,230 - £26,300 per annum, depending on experience.
About
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
Skills Required
- Legal right to work in the UK by start date (no sponsorship)
- Approximately 4 years working in a similar facilities management role
- Experience managing contractors, permit-to-work systems and site Health & Safety
- Experience issuing purchase orders, work orders and processing/approving invoicing
- Strong written and verbal communication, including report writing
- Experience with utilities management (change of tenancy, meter numbers/readings)
- Experience of Riskwise
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The Company
What We Do
MAPP is a people-focused, UK-leading manager of commercial real estate, managing over 1,000 commercial buildings including offices, mixed-use, retail, and leisure properties, aiming to reimagine property management.
