Customer Service & Inquiry Management
- Greet, welcome, and assist customers, suppliers, visitors, and internal personnel; act as the primary point of contact for oil lab status inquiries and general inquiries; direct inquiries to appropriate personnel.
Administrative & Clerical Support
- Perform data entry, maintain documentation, organize and file records, send and receive mail, and support general office functions to ensure efficient laboratory operations.
Sample Registration & Lab Workflow Support
- Support laboratory personnel by coordinating sample registration, ensuring timely flow of samples through the lab, and maintaining accuracy in data processing.
Quality System & Process Support
- Identify and record quality‑related issues, participate in implementing corrective actions, maintain records of quality certificates, and enter customer feedback into the internal quality system.
Procurement & Invoicing
- Create and receive supplier purchase orders for laboratory supplies and process customer invoices as required.
Education & Experience:
- Minimum 1 year of office and customer service experience.
- Post‑secondary diploma in Office Administration or a business‑related field is an asset.
- Experience in a fast‑paced, customer‑focused environment preferred.
- Strong data entry accuracy and speed.
- Excellent verbal and written communication skills.
- Professional customer service and interpersonal skills
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Top Skills
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.

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