Pay Range: $17.50 - $21.53
Responsible for a variety of tasks within the Information Processing area. Operations functions include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues. Call Center functions include addressing a wide range of customer questions. Maintains effective customer service and sales skills in order to conform to service standards and measured goals.
Education and Experience:
- High school diploma or GED
- Customer service and/or sales experience helpful
Skills and Abilities:
- Strong communication and interpersonal skills
- PC skills to include MS Word, Excel, and data entry
- Must have a positive attitude, adaptable to change, and willingness to work in a team environment
- Strong customer service skills
- Strong organizational skills
- Basic accounting skills helpful, but not required
- Understanding of double entry bookkeeping as it relates to daily production work.
Tasks Performed:
- 50% Process monetary and non-monetary transactions. Assigned tasks may include, but are not limited to data input functions; verification of data; scanning and indexing; reconciling assigned accounts; resolving exception issues; researching accurately and efficiently. Respond to internal customer inquiries.
- 40% Address and resolve a wide range of customer inquiries in a timely and complete manner from various sources while maintaining individual and department service level and sales goals. Resolve customer complaints, problems, and errors in a timely and complete manner.
- 5% Ensure all security measures, regulations, procedures, and controls are adhered to.
- 5% Other duties as assigned
Physical Requirements:
- Communicate effectively with internal and/or external customers
- Stationary 75% of time or greater
- Move Objects to Maximum 10 lbs
Benefits for Full-Time Employees:
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Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
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Parental Leave: Six weeks of paid leave at 100% of your salary.
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Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
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Dental and Vision Coverage: Ensuring your overall health and well-being.
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Flexible Spending Accounts: For healthcare and dependent care expenses.
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Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
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Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
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Voluntary Benefits: Including hospital, accident, and critical illness coverage.
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Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
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Adoption Assistance: Supporting your growing family.
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Tuition Reimbursement: Invest in your education and career growth.
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Employee Assistance Program (EAP): Access to support and resources.
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Financial and Banking Services: Various benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
- Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
- Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
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Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
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Paid Sick and Safe Leave: For your health and safety.
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Employee Assistance Program (EAP): Access to support and resources.
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Financial and Banking Services: Various benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
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What We Do
NBT Bancorp Inc. is a financial services holding company headquartered in Norwich, N.Y. The company primarily operates through NBT Bank, N.A., a full-service community bank and two financial services companies. NBT Bank has over 150 locations in seven states with offices in New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. NBT Bank is an Equal Housing Lender and member of FDIC. EPIC Advisors, Inc., based in Rochester, N.Y., is a full-service 401(k) plan recordkeeping firm. NBT Insurance Agency, LLC, based in Norwich, N.Y., is a full-service insurance agency.
