Flight Support Operator

About the Role:

Wing is looking for a Flight Support Operator to join our Flight Operations team. This role will be based remotely in the US. This role involves managing and executing mobile drone demonstrations, disaster response efforts, and air-to-air video shoots, ensuring seamless operations through coordination, planning, and safety compliance.

What You’ll Do: 

• Supporting Wing’s mobile demo staffing (~1-3 demos/month)
• Support mobile drone demo evaluation and execution; including but not limited to:
• Weekly meeting with drone demo PGM and MarComms counterpart to drive demo calendar, evaluation, and execution. 
• Ensuring demonstrations are evaluated properly, including proposing various options, to meet demonstration goals.
• Coordinate with Flight Ops teams to provide staffing for demos
• Ensure seamless drone demo execution, including, but not limited to:
• Demo plans are completed and approved for each scheduled demo
• Equipment necessary for demonstration is included
• Resourcing is confirmed and coordinated
• Execution of demonstration is successful, with open communication to relevant parties, and post-demo communication on the outcome of demonstration
• Create updated documentation with process and checklist for successful demonstrations
• Effectively manage demo projects to ensure all stakeholders are engaged and long-lead items (e.g. novel regulatory approvals) are appropriately tracked and completed on time
• Lead demo safety risk assessments and internal approval processes 
• Supporting Wing’s disaster response staffing (~1-3 events per year)
• Support disaster response execution; including but not limited to:
• Ad hoc meetings to coordinate planning and execution. 
• Coordinate with Flight Ops teams to provide staffing for response efforts
• Ensure seamless drone disaster response execution
• Create necessary documentation e.g., manuals, checklists) for successful disaster response repeatability
• Effectively manage response efforts to ensure all stakeholders are engaged and long-lead items (e.g. novel regulatory approvals) are appropriately tracked and completed on time
• Lead safety risk assessments and internal approval processes 
• Supporting ad hoc flight events (i.e., demos, disaster response and service, as needed)
• Supporting air to air video shoots (~10-12/year)
• Supporting MarComms on shot list and shoot planning
• Managing air to air video shoots with flight ops team
• Ensuring that all Part 107 & Part 135 requirements are met on each shoot
• Ensuring that all shoots do not interfere with business critical flight operations i.e. Walmart operational hours. 
• Coordinating shoot schedules with Flight Ops 
• Flying camera drones to capture video and still photos (MarComms will pay for necessary camera equipment)
• FPV drones
• Cinema drones - Mavic 3 pro, Inspire, etc.
• Within a year in the role, be able to take lead on flight support units (demo / disaster response), including but not limited to:
• Have successfully completed at multiple business impactful flight events ranging in complexity from simple to difficult
• Demonstrated strong technical and interpersonal skills throughout
• Includes professionally representing Wing to external audiences and in any speaking roles
• Requires up to 75% domestic travel 

What You’ll Need: 

• Travel: Ability to travel up to 75% of the time
• Certification: Hold a Part.107 certification and maintain currency
• Problem Solving: Ability to analyze and diagnose issues quickly and efficiently
• Communication Skills: Ability to clearly document operational plans, briefings, safety risk assessments and communicate with other team members
• Collaboration: Ability to work effectively within a team and collaborate with engineering groups, product managers, and other stakeholders
• Adaptability: Ability to work in fast-paced, evolving environments and adapt to changing requirements