POSITION SUMMARY
We are seeking a dynamic and highly organized Support Specialist to join our Flight Service team. This role is essential in supporting the operational needs that ensure our flight teams deliver exceptional, personalised experiences for every Owner.
DUTIES & RESPONSIBILITIES
The Support Specialist role will provide direct support to the following departments:
- Cabin Servers/ Crewmembers
- Flight Operations
- Maintenance
- Owner Services
- Sales
- Finance
Flight Services Responsibilities
Owner Experience enhancement
- Coordinate and oversee the catering orders in line with Owner preferences, liaising with suppliers to ensure timely, high-quality delivery.
- Act as a real-time support resource to Cabin Servers and flight crew during operations, offering solutions and guidance to assist them to enhance service..
- Provide bespoke service support by sourcing specific Owner requests and ensuring the crew are fully briefed on preferences.
- Monitor and manage all in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips.
Uniform & Inventory Coordination
- Assist with procurement, inventory, and distribution logistics for Cabin Server and crewmember uniforms.
- Track and coordinate uniform shipments and returns to/from crew.
Aircraft Stock & Presentation
- Oversee aircraft stock management, including initial onboard stock setups and ongoing replenishments.
- Manage logistics and maintenance of remote stock lockers to support global operations.
- Coordinate with operations teams and vendors for aircraft presentation, resets, and cleanliness.
Administrative & Procurement Support
- Assist with wholesale procurement of aircraft and service products through vendor coordination.
- Track product consumption, trends, and reporting.
- Maintain accurate expense reports and product-related financial tracking.
- Support service procedure updates and communicate changes in product information to relevant stakeholders.
EDUCATION, EXPERIENCE
- Aviation industry knowledge with direct Cabin Server experience and/or Corporate catering/ food & beverage experience
- Luxury product and service familiarity and/or experience recommended
REQUIRED SKILLS & QUALIFICATIONS
- Must possess the legal ability to work in the United Kingdom
- Skill requirements include but are not limited to the following:
- Adapt to and endure immeasurable changes regarding aircraft schedules, deliveries, status alterations and locations
- Able to travel and occasionally required to work in a physically-active environment
- Work in an office environment simultaneous to completing physical tasks
- Complete knowledge and navigation abilities of Microsoft Office 2010 (or most current) products and software
- Technology savvy to current and modern means of computer and telephone equipment
- Strong interpersonal and communication flexibility within a diverse group of individuals and operating levels of Flexjet and constituents
- Positive attitude and the ability to adapt to change is a must
PHYSICAL REQUIREMENTS
- Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment
- Physical demands may include walking, carrying, reaching, standing, and stooping
- Will require occasional lifting/lowering, pushing, or pulling stock and heavy boxes.
SCHEDULE
- Flexibility to work around business needs, which includes evenings and weekends. Availability to be “on call” as per business requirements outside of traditional business hours.
Skills Required
- Legal ability to work in the United Kingdom
- Aviation industry knowledge with direct Cabin Server and/or corporate catering/food & beverage experience
- Luxury product and service familiarity or experience
- Ability to adapt to frequent schedule and status changes
- Ability to travel and occasionally work in a physically active environment
- Work in an office environment while completing physical tasks (lifting, carrying, stooping)
- Complete knowledge and navigation abilities of Microsoft Office 2010 (or current)
- Technology savvy with modern computer and telephone equipment
- Strong interpersonal and communication skills with diverse stakeholders
- Positive attitude and ability to adapt to change
- Flexibility to work evenings, weekends, and be on call
Flexjet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flexjet and has not been reviewed or approved by Flexjet.
-
Retirement Support — Retirement benefits include a dollar-for-dollar 401(k) match up to 6%, with pilots eligible for added company retirement contributions and a deferred compensation program that begins after year three. Feedback suggests these features lift total retirement value beyond base pay for pilots and certified technicians.
-
Wellbeing & Lifestyle Benefits — Pilot work rules emphasize home basing across 115+ domiciles, company-paid positioning on scheduled days, no reserve or calls on days off, and the ability to keep hotel and airline points. A high per diem and company-paid training further support day-to-day quality of life.
-
Pay Growth & Progression — Pay is considered to have improved for pilots in 2024+, with first-year totals rising and base pay viewed as good relative to some Part 135 operators. Feedback suggests several non-flying roles track at industry standard or slightly above, aligning with local market medians.
Flexjet Insights
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
.png)
