Audley is a passionate, vibrant company that specialises in creating exceptional tailor-made journeys throughout Asia, Africa, South America and other destinations around the world. With Audley you’ll get to know first-hand the best guides, food, lodging and local secrets in your specialist countries, knowledge you’ll use to create custom vacations for your clients.
Audley is one of the UK’s most highly regarded travel companies, with over 20,000 travelers a year and the recipient of multiple awards. In recent years we have seen increasing numbers of travelers from the US and we are delighted to have opened our first overseas office in Boston in
March 2014 which you have the chance to be a part of!
The heart of our business has always been our Country Specialists. These individuals have all traveled independently and extensively to one or more of our regions and can demonstrate a wide variety of country knowledge and an infectious passion for what they have experienced. The ethos of Audley is to provide our clients with exceptional customer service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others.
Job DescriptionReporting to the Operations Manager, the Flight Coordinator will be responsible for providing efficient ticketing and administration support to the sales team in our Boston office.
Responsiblities will include the following:
- Ticket all published and private tickets
- Ensure that all tickets are issued accurately with low DM rates
- Process ticket changes through exchanges and refunds
- Submit the weekly ARC sales report
- Manage the Apollo airline queues communicating to the sales consultants any changes with their client’s flights
- Maintain the use of Cat35/25 for our tickets
- Process client invoices, brochure reports, questionnaire reports and payment receipt letters
- Process final travel documents including Japan rail tickets and visas
- Manage incoming/outgoing post
- Stock control of brochures and office supplies
- Proven leisure travel experience in fares and ticketing required
- ARC qualifications taken and in date
- Excellent knowledge and practical use of airline contracts/tariffs and accounting processes
- Essential skills of using a GDS (APOLLO skills highly preferred)
- Excellent geographical awareness
- Excellent attention to detail with a proactive and flexible approach
- Strong communication, organisation and time management skills
- High level of numeracy and literacy skills
All employees enjoy a wide range of benefits including 100% medical and dental insurance, a 401k plan, 15 days paid vacation and a comprehensive social and events calendar. The basic salary for this role is $35k-$50k per annum (dependent on experience).
To apply for this job, please complete an online application form on our careers website at: http://careers.audleytravel.com/vacancies/ticketing-agent-usa-based-boston.aspx
Skills Required
- Proven leisure travel experience in fares and ticketing
- ARC qualifications current and in date
- Excellent knowledge and practical use of airline contracts, tariffs, and accounting processes
- Experience using a GDS
- APOLLO GDS experience
- Excellent geographical awareness
- Excellent attention to detail with proactive and flexible approach
- Strong communication, organisation and time management skills
- High level of numeracy and literacy skills
What We Do
For over 25 years, we’ve listened to what people want to experience and how they want to feel on their travels. We shape every trip around each client’s interests and tastes, right down to the finest detail. The result? Meaningful travel experiences that stay with them long after they return home. We can do this because we’ve experienced these places ourselves. That’s why our people are so important. Everyone at Audley is united by a passion for travel that we nurture and strengthen. For example, our country specialists return to their regions regularly to test out stays and experiences. It means we have local knowledge you won’t find in guidebooks and can help people discover the authentic soul of a place. We’ve always strived to work with local people and businesses in our destinations. Not only do we feel this gives our clients the best experience, it also brings benefits to local communities. In 2020 we were made a Travelife Partner in recognition of our commitment to improving our sustainability and Corporate Social Responsibility. Life at Audley We offer flexibility through hybrid working, giving you the chance to split your time between home and our offices. Within the UK, choose from our historic converted mill in Witney, Oxfordshire — complete with allotments and barbecues — or our sleek London office in Shepherd’s Bush, near Westfield Shopping Centre. We also have a US office in Boston’s trendy North End. Regular socials take place at each office, providing time to connect with others away from work. We welcome and celebrate differences and encourage everyone to bring their true selves to work. Our global diversity, equity, and inclusion group, Unify, was set up to raise awareness of DE&I at Audley and identify areas we can improve on. After all, it's our people that make Audley successful. Over the years we’ve won a raft of awards, but what we’re most proud of is seeing our staff flourish and clients return to us year after year.
