Flex Associate

Job Description:

WHO WE ARE:

Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

ROLE SUMMARY:
 

Flex Associates assist the stores organization with workforce planning during periods when regularly scheduled full-time and part-time associates are not available due to planned absences such as vacation, or unplanned absences such as illness. Flex Associates may also be utilized and assigned when fluctuations in business activity necessitate supplemental workers. They may assist in selling and support functions in the store which include sales and customer support.

ROLE DESCRIPTION:

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires

• Be familiar with store inventory to provide customers with best product knowledge

• Consistently greet customers and educate them on current promotions

• Foster repeat business by building relationships with customers and promoting Saks credit card

• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards

• Resolve customer issues through aligning to the core values of trust, integrity and respect

• Achieve individual and store goals for sales, customer acquisition and loyalty program participation

• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed

• Complete the markdown process with urgency and accuracy in accordance to company standards

• Participate in store programs and selling events

• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards

• Adhere to Asset Protection control and compliance procedures

• Support the store's shortage and theft awareness program through reporting methods provided by the company

• Efficiently complete tasks or special projects assigned by store leadership

KEY QUALIFICATIONS:

• High school diploma or equivalent

• Experience in a retail, customer service, or sales environment

• Proven sales track record and results driven mindset

• Competitive drive and entrepreneurial confidence to succeed

• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships

• Thorough knowledge of the fashion industry and a passion for sharing your expertise

• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes

• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

• Flexibility to work evenings, weekends and public holidays

SALARY AND BENEFITS:

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

Thank you for your interest with Saks Global. We look forward to reviewing your application. 

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.