FIX Onboarding and Support Engineer

About Clear Street:

Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets.

We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Clear Street’s proprietary prime brokerage platform adds significant efficiency to the market, while focusing on minimising risk, redundancy, and cost for clients. Our goal is to create a single source-of-truth platform for every asset class, in every country, and in any currency.

By combining highly-skilled product and engineering talent with seasoned finance professionals, we are building the essentials to compete in today’s fast-paced markets.

The Role:

As a FIX Onboarding Engineer and Application Support at Clear Street, you'll be part of a tight knit and expanding team of engineers working hand in glove with sales & trading desks along with software engineers providing end to end FIX onboarding and support across front, middle and back office systems across the firm. This role will likely appeal to technically minded members of support and onboarding  teams who want the freedom to dig deeper into issues and code and the challenge of making impactful improvements.

Clear Street cares deeply about preserving a respectful and diverse team culture. We believe in choosing the right tech for the job even if that means learning something new or reviving something old. We value business impact and outcomes over process, and we make decisions based on data. We strive to adapt quickly as business priorities change.

You Will:

• Your responsibility will be to provide high touch user support to sales and trading desks across all major EMEA and US markets.
• Onboard FIX clients across all asset classes.
• Support trading platforms on different OS environments – high/low touch trading, algorithmic trading, exchange/FIX connectivity, middle office bookings etc. 
• Trading systems configuration management across production and UAT environments.
• Strong problem-solving skills with the ability to dive deep into analysing application logs, code base, OS and Network to provide root cause analysis of problems and workarounds.
• Champion automation of repetitive tasks as well as identifying potential areas of automation/process improvement.
• Development of scripts, SQL and application changes.
• Liaise with multiple internal teams across Clear Street and occasionally clients and vendors. 
• In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties.
• Strong attention to detail and desire to deliver a high quality service.
• Ability to deal with multiple tasks and knowing how to prioritise them.

Requirements:

• At least five (5) years of professional experience working in a high pressure environment, preferably in front office application support and delivering to tight deadlines.
• Prior experience on client onboarding and supporting vendor platforms such as Fidessa, UL and TT and good knowledge of Equities, Futures, Commodities and FX asset classes are essential.
• Experience with transfer protocols for financial data (FIX, native protocols).
• Experience using at least one of the following: PowerShell, Python, Bash, Shell 
• Great experience working with relational and non-relational databases. Ability to query and explore data is a must.
• Knowledge of execution feeds, market data handlers, algorithmic trading is an advantage.

The Team:

You will work with a team of talented, passionate and highly collaborative business users, product leads and engineers. Working together, we have built a platform that serves institutional clients and is at the forefront of technological innovation. Our engineers take pride in not just the value we provide our customers but the quality of our work. As a member of our team, you will have the opportunity to work with cutting-edge technologies, collaborate with colleagues from diverse backgrounds, and make a meaningful impact on the financial industry. We value creativity, innovation, strong work ethics, and we are committed to providing our team members with the support and resources they need to succeed.   

We Offer:

At Clear Street, we offer competitive compensation packages, company equity, pension, gender neutral parental leave, and full medical and dental insurance. Our belief has always been that we are better as a business when we are all together in person. As such, we are requiring employees to be in the office a minimum of three days per week.

Our top priority is our people. We’re continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other's successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse — in ideas, in cultures, and in experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer.  #LI-Hybrid