We are a hybrid, remote-office company dedicated to growing our talent anywhere!
We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
A Cases Analyst I is responsible for analyzing customer and transactional activity to identify patterns within data, detect key and underlying factors to evaluate behavior, and report suspicious activity involving Pathward accounts and/or services, in accordance with bank procedures. This position requires the person to evaluate multiple banking product types, financial crime types, and systems.
What You Will Do:
- Analyze information presented from the data systems to assess customer profiles and transactional activity.
- Determine whether activity is suspicious utilizing various investigative tools and techniques and identify reportable transactions.
- Complete and maintain case files for all investigated activity and ensure documentation is accurate and thorough.
- Summarize results of investigation in a detailed and concise written narrative.
- Complete regulatory forms and recordkeeping requirements, e.g., Suspicious Activity Reports and Currency Transaction Reports.
- Take appropriate action on notifications received from internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.).
- Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality.
- Meet or exceed quality, productivity, and leadership metrics.
- Other duties as assigned.
What You Will Need
- Data gathering and analysis.
- Attention to detail.
- Conceptual and analytical thinking.
- Strong written communication skills.
- One or more years’ experience preferred, utilizing comparable knowledge and job skills.
- Knowledge of banking products, operations and corresponding data gathering, and analysis is helpful.
- High school certification or equivalent required.
- Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred.
- Drawing correct and realistic conclusions and making timely decisions based on available information.
- Understanding a given situation by combining information, identifying patterns or connections between situations that are not obviously related, and identifying key or underlying issues in complex situations.
- Upholding accepted social and ethical standard in job-related activities and behaviors.
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $16.59 hourly – $29.59 hourly
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
#LI-Remote
Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – [email protected]
Please click here to view Pathward's Applicant Privacy Notice.
Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
Candidate Scam Warning
We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/
What We Do
At Pathward, expanding financial access is the heart of our business. We work with diverse partners to deliver Banking-as-a-Service and commercial finance solutions for clients and customers that the traditional financial system can’t or won’t fully serve.
Together, we are powering financial inclusion for more because we believe in financial inclusion for all
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