FIT4LESS HUBHELP COORDINATOR
Who is a HubHelp Coordinator?
The role of the HubHelp Coordinator is to support Fit4Less members and its Operations teams with this vision.
Working with Fit4Less Gives You:
- Opportunities for advancement
- Free Fitness membership
- Fun and energetic atmosphere to come to every day!
Job Summary:
As a product and service expert, you will provide solutions to inquiries, concerns, complaints and issues by email and online chat. You will troubleshoot and resolve requests in an efficient and friendly manner and will escalate appropriately when necessary. As a member of the HubHelp team, you will strive to provide the highest level of service possible. Your goal is to provide a complete, cohesive experience that aligns with the organization’s values.
- Act as a subject matter expert to support both members and internal teams with Fit4Less products and services
- Resolve issues to the satisfaction of members and Associates
- Work well under pressure and maintain composure while handling difficult situations
- Effectively communicate in a friendly and professional manner
- Process member account changes with a high level of accuracy and care
- Attend and actively participate in team meetings
- Escalate and flag issues as required to be reviewed by your direct report
Our Ideal Fit4Less Candidate:
- Previous success in a customer service, collections or accounts receivable role
- Knowledge of Fit4Less or GoodLife administration, policies and systems
- Fitness Industry experience
- Problem-solving
- Attentive to detail and accuracy
- Clear and effective communicator
- Resourceful
- Strong time management
- Willingness to learn
- Adaptability
- Customer service focused
- Ability to use discretion
- Ability to build and maintain professional working relationships across the organization
- Previous experience with ticketing systems
Compensation:
It is expected that the selected candidate will start at a base salary of $42,000. The annual range of expected compensation for the position is $42,000 - $53,000 determined by performance and time in the position.This job posting is for an existing vacancy.
Diversity and InclusionAt Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Help Protect Yourself Against Recruitment Fraud
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
To help protect against potential hiring scams, please be aware that Fit4Less positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent or requested via email, phone, or text message; Please verify that the person you are communicating with has a @fit4less.ca email address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday. All job offers and requests for banking information or SIN should be completed only through, and when logged into Workday. We will never send or ask any Associate or Candidate to send this information via email, phone or text.
Please verify that the person you are communicating with has a @fit4less.ca email address.
Skills Required
- Provide solutions to member inquiries by email and online chat
- Troubleshoot and resolve member requests and escalate appropriately
- Process member account changes accurately
- Experience with ticketing systems
- Effective and professional written and verbal communication skills
- Customer service, collections, or accounts receivable experience
- Knowledge of Fit4Less or GoodLife administration, policies and systems
- Fitness industry experience
- Attention to detail, problem-solving, time management, adaptability, and willingness to learn
What We Do
GoodLife Fitness Centres Inc. is Canada's largest health club company, providing comprehensive gym and fitness services across the country. With over 450 locations, the company focuses on a suite of offerings including personal training, group fitness classes, and on-demand workout options. Their mission is to provide every Canadian with the opportunity to live a healthier life through accessible and personalized fitness solutions.
