The Fision Educator will provide comprehensive product education and training to residential customers in an in-home setting as well as virtual classes and acts as a primary point of contact for product knowledge for both internal and external inquiries.
RESPONSIBILITIES:
- Responsible of all education related trouble calls and virtual classes admin, coordination, and data entry.
- Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others.
- Coordinate with Launch Account Manager/Launch Team to ensure new customers are properly trained on Fision Home services and features.
- Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits.
- Proactively learn and stay current with the competitive landscape of the industry to be prepared for customer questions and request so compare Fision service with others.
- Complete all daily/weekly/monthly reports as requested by supervisor.
- Assist and support all Hotwire divisions with new product demonstrations and internal/external training.
- Assist the Launch Account Management team with action items associated with active launch projects to ensure commitments/deadlines are met.
- Work with the necessary internal departments to complete equipment upgrade/replacement projects.
- Assist with tasks as needed or assigned by the Director of Launch Account Management, the Launch Account Manager Supervisor or Area Manager.
MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Exceptional customer service skills
- Minimum of High School Education
- Knowledge of Outlook, Excel, Word
- Ability to work flexible hours, including evenings and weekends and travel through the Miami Dade, Broward and Palm Beach County areas
- Grammatically correct speech (in English), other languages a plus.
- Bi-Lingual English/Spanish/French a plus
- Past Sales Experience a Plus
Benefits:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Hotwire Communications is one of the nation’s leading providers of fiber optic telecommunications services specializing in delivering its advanced suite of services to unique market segments. Through its Fision® Home, Fision® Work, Fision® Stay, Fision® U, Fision® Encore and Fision® Govt market verticals Hotwire Communications provides advanced, customized, fiber optic telecommunications services to residential, commercial, hospitality and campus environments. The Hotwire Communications team has been providing telecommunications services since 2000, and Hotwire has been providing fiber based telecommunications services since 2005.
Fision Home - We bring a 1 Gbps dedicated connection to each door, over 600 channels of cable TV, premium channels, Video On Demand, and HD content.
Fision Work – Full range of commercial products for businesses of all sizes. Metro Ethernet, data collocation, business control and commercial phone products including hosted PBX
Fision Stay – Full service provider for hotels offering guests the same entertainment features they enjoy at home as well as premium hospitality features allowing guests to experience the next generation of hotel technology. For the hotel staff we have admin & management tools to make managing the guest experience seamless.
Fision U – Fiber optic delivery to every community to offer Gigabit speed capabilities, both wired and wireless models, and digital and HD channels with no box needed in affordable, bundled solutions.
