Summary
Provides excellent customer service and assistance to consumers and corporate clients. Will be in a call center environment assisting customers and clients regarding the establishment and maintenance of payroll deduction accounts and working as a team with other Firstnet employees.
Essential Function
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide assistance to account holders, finance companies by responding to inquiries by phone or mail, processing stop payments, distribution funds as requested.
Performs file maintenance as required through the Allotment Processing System.
Compile, separate and distribute end of month reports and payments to clients.
Image documentation daily.
Input new authorizations through the Allotment Processing System.
Edit and update customer information as received through company authorizations or customer request.
Distribute funds per authorized requests through check, wire transfer or Money Gram.
Complete batch import exceptions and resolve any issues.
Import daily Fed files.
Release MoneyGram through Kyck Global database.
Print checks through check database for clients and consumers.
Import/approve daily wire files through Cashflow.
Other Skills and Abilities
Excellent oral, written and interpersonal communication skills.
Strong ability to use good judgment, discretion and confidentiality in all phases of work.
Proven ability to focus and multi-task in a call center environment.
Must be able to meet deadlines.
Must be detail oriented.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Ability to work other than normal banking hours including Saturday rotation.
Must be a team player with a positive outlook.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School diploma or GED required.
Computer Skills
Proficient in MS Office products including Word, Excel and Outlook.
Ability to learn software programs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School diploma or GED required.
Computer Skills
Proficient in MS Office products including Word, Excel and Outlook.
Ability to learn software programs.
Top Skills
What We Do
Founded in 1870, WesBanco, Inc. (www.wesbanco.com) is a diversified and balanced financial services company that delivers large bank capabilities with a community bank feel. Our distinct long-term growth strategies are built upon unique sustainable advantages permitting us to span eight states with meaningful market share. Built upon our ‘Better Banking Pledge’, our customer-centric service culture is focused on growing long-term relationships by pledging to serve all personal and business customer needs efficiently and effectively. In addition to a full range of online and mobile banking options and a full-suite of commercial products and services, WesBanco provides trust, wealth management, securities brokerage, and private banking services through our century-old Trust and Investment Services department. WesBanco's banking subsidiary, WesBanco Bank, Inc., operates branches and offices in eight states Additionally, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc.
