First-Mile Manager

Job Responsbilities

• Daily Pickup Operations:
• Own end-to-end execution of daily stock pickup schedules.
• Plan routes, vehicle allocation, and pickup sequencing based on volume, SLAs, and locations.
• Ensure pickups are completed within agreed time windows.
• Manage real-time adjustments for delays, no-shows, or volume fluctuations.
Fleet & Driver Management:
• Manage drivers and vehicles
• Track driver attendance, utilization, and productivity.
• Ensure vehicle readiness, safety, and compliance.
• Support driver onboarding, training, and performance management.
Cost Management & Optimization:
• Own first-mile cost control, including transport, fuel, maintenance, and 3PL costs.
• Track cost per pickup, cost per unit, and cost vs budget on a monthly basis.
• Optimize routing, vehicle utilization, and vendor selection to reduce costs.
• Prevent unnecessary trips, idle capacity, and cost leakage.
Coordination with Inbound & Merchants:
• Align pickup capacity and schedules with Inbound operations to avoid congestion.
• Coordinate with Account Management and Merchants on pickup readiness and volumes.
• Ensure smooth and documented handover of stock to inbound teams.
Documentation & Accuracy:
• Ensure accurate pickup manifests and system updates.
• Track and resolve pickup discrepancies, damages, or shortages.
• Maintain clear audit trails for pickups and handovers.
Performance Tracking & Reporting:
• Track and report KPIs:
• On-time pickup rate
• Pickup SLA adherence
• Cost per pickup / unit
• Capacity utilization %
• Failed or rescheduled pickups
• Provide weekly and monthly performance and cost reports.
Compliance & Safety:
• Enforce loading, transport, and safety standards.
• Ensure compliance with company policies and local regulations.
• Investigate incidents and implement preventive measures.

Job Requirement

• 4–6 years of experience in fleet, transport, or logistics operations.
• Proven experience in first-mile logistics and pickup operations.
• Strong experience in capacity planning and cost control.
• Ability to work with volume forecasts, budgets, and performance data.