Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About the role
We are looking for a motivated and enthusiastic individual to join our team full-time as a First Mate. In this role, you will support the Vessel Master and Engineer in managing daily vessel operations while providing leadership and guidance to the Deck Crew. Your primary aim will be to ensure outstanding crew performance and create unforgettable experiences for our guests. Together, you will explore remarkable destinations and help create lasting memories.
Key Responsibilities:
- Assist the Vessel Master with administration and safety duties
- Ensure guest safety, satisfaction, and optimal vessel and engine performance
- Support watch-keeping, vessel handling, and navigation
- Conduct regular onboard safety drills and crew training
- Manage Deck Crew performance and training compliance
- Promote high team performance and professional presentation
- Address guest concerns promptly to maintain excellent service
- Delegate daily tasks while ensuring marine standards are met
- Adhere to operational procedures and WHS requirements
About You
You are a dedicated professional with extensive experience in the marine industry. Your strong leadership skills inspire and motivate those around you, creating an engaged and collaborative team environment. You prioritise team performance and guest safety to guarantee an exceptional experience for all guests.
To be successful in this role you will have:
- Exceptional customer service skills that consistently exceed guest expectations.
- The ability to communicate effectively with diverse audiences, ensuring clarity and engagement.
- Experience managing crowds and confidently engaging in public speaking.
- A reliable, self-motivated, and proactive approach to your work.
- A creative problem-solving mindset with a strong focus on solutions.
- Confidence in conducting safety drills and training for the crew.
- Strong organisational skills that enable you to manage your time effectively.
Requirements
- Minimum Master 24, with MED 3 or Coxswain Grade 1 (mandatory)
- HLTAID011 Provide First Aid (mandatory)
- HLTAID015 Provide Cardiopulmonary Resuscitation and Apply Oxygen Resuscitation (mandatory)
- QLD Responsible Service of Alcohol (mandatory)
- QLD Working with Children’s Check (Blue Card) (mandatory)
Skills Required
- Minimum Master 24 with MED 3 or Coxswain Grade 1
- HLTAID011 Provide First Aid
- HLTAID015 Provide Cardiopulmonary Resuscitation and Apply Oxygen Resuscitation
- Queensland Responsible Service of Alcohol (QLD RSA)
- Queensland Working with Children Check (Blue Card)
- Extensive experience in the marine industry
- Strong leadership and team management skills
- Exceptional customer service and guest-facing skills
- Effective communication and public speaking experience, including crowd management
- Confidence conducting safety drills and crew training
- Reliable, self-motivated, proactive with strong organizational skills and problem-solving ability
What We Do
Journey Beyond is Australia's leading experiential tourism group, offering unique and iconic travel experiences across Australia and New Zealand, including luxury rail journeys, ocean cruises, and lodges.
