First Impressions Coordinator (Hospitality)

About THE ROLE

As a member of our Hospitality and Guest Services team, our First Impressions Coordinator will serve as the face of Integrity for all guests who arrive at our Shared Service Office in Dallas. 

Additionally, our First Impressions Coordinator will also coordinate all front desk activities and provide an initial point of contact for administrative tasks any employee may have.

Job Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material.
• Ensure that proper compliance process and procedures are met throughout all tasks.
• Provide timely and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Assist with hospitality/guest experience projects and initiatives as directed.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Job Requirements

• 5 years + experience in a Reception, Admin, Hospitality or similar role.
• High School Diploma, GED, or equivalent.
• Proficient with technology systems including, but not limited to, Microsoft Office Suite.
• A customer first mindset and attitude.
• A Professional attitude and presence .
• Attention to detail in completing work accurately with ownership of the process and results until completed.
• Extremely strong communication skills with the ability to focus on providing solutions.
• Approachable & a good listener both in person, over the phone and via remote communication tools.
• Ability to be resourceful and proactive when issues arise.
• Organized and can easily prioritize duties with multiple customers and projects.
• Ability to work as part of a team and independently as a self-directed professional.
• Proven ability to complete tasks, projects, and assignments on time.
• Manage fast paced environment while maintaining a positive professional demeanor.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.