Job Title/Location:
FinTech Business Process Manager
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.
The Role
The Business Process Manager independently defines, optimizes, and manages complex end-to-end sales, billing, and operational processes. In this advanced-level role, you will collaborate closely with senior business stakeholders and technical teams, ensuring processes strategically align with critical business objectives and regulatory compliance standards. The ideal candidate possesses advanced analytical capabilities and communication skills, demonstrates deep expertise in FinTech processes, and consistently exercises independent professional judgment to identify, prioritize, and implement significant process improvements. You will autonomously oversee cross-functional implementation projects, coordinate QA processes, and serve as a strategic liaison ensuring seamless integration between complex business functions and technical solutions.
What You’ll Do
Independently collaborate with Sales, Billing, Operations, and Customer Service stakeholders to document, analyze, and refine complex, end-to-end processes with significant business impact.
Exercise advanced professional judgment working with Global Financial Systems (GFS) technical teams to independently determine methods and strategies for implementing complex solutions (BillingPlatform, Salesforce, Power BI).
Autonomously oversee and coordinate comprehensive Quality Assurance activities, independently ensuring robust test coverage, validation accuracy, and compliance across critical business processes.
Regularly facilitate strategic cross-functional team meetings with senior stakeholders to clearly communicate complex project progress, manage expectations, and independently address critical issues.
Establish and proactively manage strategic performance metrics (KPIs), providing insightful reporting and actionable recommendations that directly influence business efficiency, compliance, and effectiveness.
Independently drive strategic change management activities, developing high-impact training and documentation that support successful process adoption and system integration.
Ensure strict and proactive adherence to critical regulatory compliance standards (PCI-DSS, AML, KYC) within all processes, independently identifying and mitigating compliance risks.
Continuously seek, independently recommend, and implement significant process improvements using advanced methodologies and industry standards (Lean, Six Sigma).
What You’ll Bring
Bachelor’s degree in Business, Finance, Information Systems, or related field, or equivalent experience.
Typically requires 6–8 years of experience in business process management, business analysis, or operations, ideally within financial services or FinTech environments.
Proven track record independently managing and strategically optimizing complex sales and billing processes.
Demonstrated advanced ability to collaborate independently and effectively influence technical teams (BillingPlatform, Salesforce, BI tools).
Advanced familiarity with financial regulations and compliance standards (PCI-DSS, AML, KYC).
Strong proficiency independently using tools such as Salesforce, BillingPlatform, Power BI, Jira to analyze and improve complex processes.
Excellent analytical skills, advanced process documentation capability, and proven communication skills across senior technical and business stakeholders.
Deep understanding of agile methodologies and strategic project management best practices.
Note: Job responsibilities may change over time; therefore, the description above is not exhaustive. Solera reserves the right to adjust or add responsibilities to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
