Our Fine Watches division is now looking for a Brand Manager to lead sales, service and operational excellence for one of our luxury watches brands. This is a rare opportunity to take ownership of a prestigious brand in the world’s most iconic department store, shaping its client experience and driving commercial success.
About the Role
As Brand Manager, you will be responsible for achieving your brand’s sales and service objectives by inspiring, motivating, and developing your team. You’ll lead by example, setting clear expectations and ensuring the highest luxury retail standards are met at all times.
Your role will combine leadership, clientelling, and commercial focus – from coaching your team to deliver outstanding service, to analysing sales performance and working closely with Buyers and the brand itself on product assortment and opportunities. You’ll also take responsibility for operational excellence, including stock control, inventory, compliance, and supporting with brand events and activations.
Key responsibilities include:
- Driving sales and service performance for your brand, ensuring all targets and KPIs are achieved
- Leading and motivating your team to deliver world-class customer experiences
- Proactively building client relationships and encouraging your team to engage in clientelling to drive repeat business
- Monitoring sales trends and writing regular trade reports, including insights on footfall, pipeline leads, and clientelling activity
- Working closely with Buyers, Retail Managers, and brand representatives to influence assortment and share feedback on product performance
- Managing stock integrity, including regular PI counts, condition checks, and repairs
- Maintaining operational standards across merchandising, compliance, and inventory control
- Supporting and participating in brand events, ensuring suitable clients are invited and hosted to the highest standard
This role is based at our Knightsbridge store and requires flexibility to work five days out of seven, including weekends.
About You
You’ll be an ambitious and results-driven retail professional with proven experience in luxury sales and team leadership. Passionate about jewellery and high-end retail, you’ll combine strong commercial acumen with a deep understanding of exceptional customer service.
You will:
- Have experience in a luxury retail environment, ideally within jewellery, watches, or premium fashion
- Be confident leading by example, coaching and motivating your team to achieve ambitious sales targets
- Demonstrate excellent communication and relationship-building skills, with both clients and internal stakeholders
- Be commercially minded, confident analysing performance data and making informed decisions to drive results
- Be highly organised and detail-focused, with experience managing stock, compliance and operational procedures
- Have a strong clientelling mindset and a genuine passion for building lasting customer relationships
- Be flexible, resilient, and motivated to deliver excellence in a fast-paced and dynamic environment
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Additional Information:
Time Type:
PermanentDepartment:
Fine Watches, Fine Jewellery & Luxury Jewellery (Nick Sanchez)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
