FinCrime Training & Quality Specialist

Millions of people want to grow their money but don't know where to start. More than 90% of adults don’t access traditional financial advice. That's the gap Plum was built to close.

We're building the proactive money platform that makes it easy for people to smartly and sustainably grow their money. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, we've got your back.

Since 2016, millions of people across 10 European markets have set aside more than £10 billion with Plum. But what we're most excited about is what comes next and the opportunity for our people to help shape it.

We're now going after something even bigger: the £2 trillion+ advised market in the UK and beyond, currently locked behind high fees and complexity. By combining AI-driven financial guidance with the products people actually need, we're building a solution for everyone, not just the wealthy few.

At Plum, you'll be part of a team that's ambitious, curious and driven. We move fast, learn from what doesn't work, challenge the status quo and, most importantly, build something that makes people's lives better. We believe great ideas can come from anywhere, and that the best work happens when people feel trusted to take ownership, collaborate openly and bring their whole selves to work.

Join nearly 300 Plumsters and be part of a team shaping the future of money

The Team & The Role

We’re looking for a highly organized and detail-oriented FinCrime Training & Quality Specialist to join our Financial Crime Operations function and play a key role in maintaining operational procedures, coordinating and delivering training programs, ensuring knowledge resources remain up to date, and supporting quality assurance activities across the team. You’ll work closely with the Operations team, bringing your expertise to help us drive operational excellence, improve analyst performance, and ensure consistent application of AML, KYC, sanctions screening, transaction monitoring, and other financial crime controls.
This role is perfect for someone who enjoys turning complex financial crime requirements into clear, practical guidance, thrives on bringing structure and consistency to operational processes, and is passionate about helping teams perform at their best.

What You Will Do

Training & Knowledge Management

• Coordinate onboarding training for new FinCrime team members.

• Develop, maintain, and continuously improve training materials, guides, and learning resources.
• Deliver training sessions, workshops, and refresher training programs.
• Identify knowledge gaps and recommend targeted learning initiatives.
• Track training completion and maintain training records.
• Support implementation of new processes, products, systems, and regulatory requirements through effective training plans.

Procedure & Documentation Management

• Own the FinCrime procedures library and ensure all documentation remains accurate, current, and aligned with internal policies.
• Draft, review, and update operational procedures, work instructions, and process maps.
• Coordinate periodic reviews of procedures with Regulatory Compliance and FinCrime Operations leads.
• Ensure changes to systems, products, controls, or regulations are appropriately reflected in operational documentation.
• Promote documentation standards and consistency across the team.

Quality Assurance Support

• Support the execution of quality control reviews across FinCrime processes.
• Track quality findings, trends, and recurring issues.
• Assist with root cause analysis and corrective action planning.
• Work with team leads to identify coaching opportunities based on QA results.
• Monitor implementation of remediation actions arising from QA reviews.

Continuous Improvement

• Identify opportunities to improve operational efficiency, consistency, and analyst performance.
• Support process improvement initiatives and change management activities.
• Collect feedback from analysts and stakeholders to enhance training content and procedures.
• Assist in measuring the effectiveness of training and quality initiatives through defined metrics and KPIs.

What We Look For

Essential

• Experience in AML, KYC, Financial Crime Operations, Compliance, or Quality Assurance.

• Strong written communication and documentation skills.
• Experience creating procedures, process documentation, or training materials.
• Excellent attention to detail and organizational skills.
• Ability to explain complex topics in a clear and structured manner.
• Strong stakeholder management and collaboration skills.
• Proficiency in Microsoft Office and documentation tools.

Preferred

• Experience delivering training in a regulated financial services or fintech environment.
• Experience supporting QA/QC programs.
• Knowledge of AML, sanctions, fraud prevention, transaction monitoring, and customer due diligence processes.
• Professional certifications such as ICA, ACAMS, or equivalent.

Plum Perks

• We're all in this together! Own part of the company through stock options 💷
• Private health insurance
• Annual training budget
• Plum Max subscription for yourself and Boost for 2 friends or family members
• Referral scheme: earn competitive rewards up to 4k
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days: giving you the flexibility to work your way
• 2 weeks & 6 weeks sabbatical after 4 years and 8 years respectively to take the break you deserve
• Enhanced parental leave
• Wedding allowance
• 1 paid volunteering day annually
• Annual team trip: to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯)

If this sounds like you, we’d love to hear from you!

Thanks,

Team Plum 💜

* Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.