FinCrime Training & Quality Specialist

Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.

That’s all down to our passionate team of 250+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.

The Role

We are seeking a highly organized and detail-oriented FinCrime Training & Quality Specialist to support the continuous development of our Financial Crime Operations function. This role will be responsible for maintaining operational procedures, coordinating and delivering training programs, ensuring knowledge resources remain up to date, and supporting quality assurance activities across the team.

The successful candidate will play a key role in driving operational excellence, improving analyst performance, and ensuring consistent application of AML, KYC, sanctions screening, transaction monitoring, and other financial crime controls.

What you'll be doing

Training & Knowledge Management

• Coordinate onboarding training for new FinCrime team members.

• Develop, maintain, and continuously improve training materials, guides, and learning resources.
• Deliver training sessions, workshops, and refresher training programs.
• Identify knowledge gaps and recommend targeted learning initiatives.
• Track training completion and maintain training records.
• Support implementation of new processes, products, systems, and regulatory requirements through effective training plans.

Procedure & Documentation Management

• Own the FinCrime procedures library and ensure all documentation remains accurate, current, and aligned with internal policies.
• Draft, review, and update operational procedures, work instructions, and process maps.
• Coordinate periodic reviews of procedures with Regulatory Compliance and FinCrime Operations leads.
• Ensure changes to systems, products, controls, or regulations are appropriately reflected in operational documentation.
• Promote documentation standards and consistency across the team.

Quality Assurance Support

• Support the execution of quality control reviews across FinCrime processes.
• Track quality findings, trends, and recurring issues.
• Assist with root cause analysis and corrective action planning.
• Work with team leads to identify coaching opportunities based on QA results.
• Monitor implementation of remediation actions arising from QA reviews.

Continuous Improvement

• Identify opportunities to improve operational efficiency, consistency, and analyst performance.
• Support process improvement initiatives and change management activities.
• Collect feedback from analysts and stakeholders to enhance training content and procedures.
• Assist in measuring the effectiveness of training and quality initiatives through defined metrics and KPIs.

What we're looking for

Essential

• Experience in AML, KYC, Financial Crime Operations, Compliance, or Quality Assurance.

• Strong written communication and documentation skills.
• Experience creating procedures, process documentation, or training materials.
• Excellent attention to detail and organizational skills.
• Ability to explain complex topics in a clear and structured manner.
• Strong stakeholder management and collaboration skills.
• Proficiency in Microsoft Office and documentation tools.

Preferred

• Experience delivering training in a regulated financial services or fintech environment.
• Experience supporting QA/QC programs.
• Knowledge of AML, sanctions, fraud prevention, transaction monitoring, and customer due diligence processes.
• Professional certifications such as ICA, ACAMS, or equivalent.

Plum Perks

• We're all in this together! Own part of the company through stock options 💷
• Private health insurance
• Annual training budget
• Plum Max subscription for yourself and Boost for 2 friends or family members
• Referral scheme: earn competitive rewards up to 4k
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days: giving you the flexibility to work your way
• 2 weeks & 6 weeks sabbatical after 4 years and 8 years respectively to take the break you deserve
• Enhanced parental leave
• Wedding allowance
• 1 paid volunteering day annually
• Annual team trip: to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯)

If this sounds like you, we’d love to hear from you!

Thanks,

Team Plum 💜

* Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.