FinCrime Quality Senior Team Lead

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Austin, TX, USA
Hybrid
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are seeking an experienced leader to oversee Wise’s  FinCrime Quality operations, ensuring robust quality assurance across our financial crime compliance functions, including Anti-Money Laundering (AML), sanctions, surveillance, and Know Your Customer (KYC) processes. As the Senior Lead of FinCrime Quality, you will manage and develop a team of Quality Team Leads, and approx. 50 globally dispersed direct reports driving excellence and continuous improvement in our quality operations.

In this role, you will report directly to the Head of Quality and collaborate closely with the global FinCrime team to implement and execute the Quality strategy. Your leadership will focus on enhancing process efficiency, ensuring compliance with global standards, and fostering a culture of high performance and accountability.

 

Key Responsibilities

  • Strategic Leadership: Support the Head of Quality in strategic decision-making and execution of the Quality strategy within the FinCrime domain. Translate strategic objectives into actionable plans and initiatives.

  • Domain Expertise: Maintain a deep understanding of financial crime compliance regulations and trends. Ensure the Quality team remains informed and proactive in addressing emerging challenges.

  • Team Management: Lead and develop a team of Quality Team Leads, fostering a high-performance culture. Ensure teams are equipped to meet and exceed quality standards and regulatory requirements.

  • Stakeholder Management: Build and maintain strong relationships with key stakeholders across Compliance, Operations, and other business lines. Act as a liaison between the Quality team and regulators.

  • Process Optimization: Drive continuous improvement initiatives to enhance the efficiency and effectiveness of quality assurance processes. Ensure alignment with industry best practices and regulatory standards.

  • Performance Monitoring: Develop and track KPIs and metrics related to quality performance. Ensure consistent reporting and communication of quality outcomes to senior management.

Qualifications

  • Minimum of 5 years in financial crime compliance or quality assurance, with at least 3 years in a senior managerial role overseeing quality operations.

  • Strong knowledge of AML, sanctions, surveillance, and KYC processes, with a deep understanding of global regulatory frameworks.

  • Proven track record of building and leading high-performing teams in a fast-paced, dynamic environment.

  • Excellent communication, collaboration, and strategic thinking skills.

  • Ability to manage multiple priorities and deliver results in a high-pressure environment.

  • Bachelor's degree in Finance, Business Administration, Law, or a related field.

  • Relevant certifications such as CAMS, ICA, or equivalent are highly desirable.

Additional Information

  • RSU's in a rapidly growing company + 401k with up to a 4% match

  • Medical, dental, & vision insurance – including Life Insurance, Short & Long-Term Disability, and an EAP program

  • Flexible working model – a mix of working from home and from the office

  • 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days, and a paid volunteer day, annually

  • A paid 6-week sabbatical leave after four years + 18-weeks of paid parental leave, after a year with us

  • 2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

  • Click here for more info on our benefits

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

What the Team is Saying

Surendra
Smrithi
Pavan
Jennifer
Lindsay
Lauren

Wise Compensation & Benefits Highlights

  • Equity Value & Accessibility Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
  • Leave & Time Off Breadth Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
  • Parental & Family Support Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.

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The Company
9,000 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Flexible
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