At Children’s Wisconsin, we believe kids deserve the best.
Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/
Job Summary:
Initiates contact with families to obtain necessary registration and insurance information. Pre-registered patients by calling patient families or by using the department protocol. Ensures that all patient accounts flow through the billing cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors which may cause the receivable to remain unpaid
Essential Functions:
Enters all registration and pre-registration information accurately and completely in the Epic system for Ambulatory Clinics, Dental Clinic, SA 11, and Inpatient/Outpatient Surgeries
Collects insurance information from families by phone or by criteria set by department
Collects and verifies demographic and insurance information online and over the phone with key customers including: patient families, physician offices, and insurance companies
Identifies Self-Pay patients to Financial Counselors based on CHW administrative guidelines and adheres to the Financial Clearance self-pay process as appropriate.
Utilizes Language Interpretation phone system for non-English speaking patients and families
Participates in quality improvement initiatives, training sessions, and department meetings.
Ensures confidentiality to our customers by creating and maintaining a secure environment in compliance with HIPAA
Adheres to all CHW and Patient Access policy, procedures and standards
Education:
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
Experience:
1+ years of experience in registration, scheduling or administrative support experiences in a healthcare setting or a business/call center environment Required
EPIC experience Preferred
Prior experience working with insurance and the managed care systems Preferred
Prior experience working in Windows environment Preferred
Knowledge, Skills and Abilities:
Excellent organizational, analytical and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously.
Analytical ability to determine the anticipated patient liability and ascertain need for financial counseling.
Excellent communication and interpersonal skills necessary to gather and share information with families and team members in a courteous, professional and confidential manner.
Ability to maintain positive communication skills during stressful situations.
Required for All Jobs:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
Employment is at-will. This document does not create an employment contract, implied or otherwise.
Full Remote Work Opportunity!
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Skills Required
- High school diploma, GED, or HSED
- 1+ years registration, scheduling, or administrative support in healthcare or call center
- Experience with Epic electronic health record
- Experience working with insurance and managed care systems
- Experience working in a Windows environment
What We Do
Children’s Wisconsin is the region’s only independent health care system dedicated solely to the health and well-being of children. We offer a wide range of care and support for children of all ages. Our services include medical care, dental care, child and family counseling, foster care, adoption, social services, child advocacy and injury prevention
