The Analyst – OTCF plays a pivotal role in supporting the integrity and effectiveness of our Oracle Order to Cash-Franchise applications and related financial systems. A key focus of the role is partnering with the TFR (Technical Franchise Revenue) team to support RMCS (Revenue Management Cloud Service) operations. This position will be responsible for developing a comprehensive understanding of system dependencies, data flows, and controls that impact Franchise revenue recognition and accounting. The Analyst will document and enhance governance processes and data flows, support operational and technical accounting activities, validate interfaces to ensure completeness and accuracy, and act as a key liaison among Financial Systems, Enterprise Applications, and OTCF accounting teams. By providing technical expertise, operational support, and superior service to stakeholders, the Analyst will help drive continuous improvement and ensure robust financial controls across all OTCF modules:
- Advanced Collections
- Accounts Receivable
- Bill Management
- Payment Services (Custom PAAS application)
- RMCS
- Sales Reporting Portal (Custom PAAS application)
This role will support the Financial Systems Manager of OTC and Senior Analyst OTCF as his/her backup during their absence. The successful candidate will be action-oriented with a blend of both technical and operational accounting experience related to OTCF systems and will seek to build strong relationships with and deliver superior service to all key stakeholders.
This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week.
RESPONSIBILITIES
Partner with Financial Systems, Enterprise Applications, and OTCF accounting teams:
- Perform routine tie out validations of all interfaces into and out of OTCF applications following the documented C&A process; Investigate and document any interfaces with missing Completeness & Accuracy processes.
- Develop an end-to-end understanding of OTCF interfaces, system dependencies, risks and controls – including data sources impacting revenue accounting accuracy.
- Partner with the TFR team to monitor daily RMCS inbound integrations, investigate missing, failed, or inaccurate transactions, and coordinate resolution.
- Support RMCS operations and improvements by analyzing contract and data issues, testing fixes, and identifying automation and control enhancements for TFR Estimate and revenue management processes.
- Perform admin functions in the OTCF modules, including, but not limited to: Set up countries, Franchisee, Territories or units in billing and Estimate Journal setup; Set up new transaction types in Bill Management; Set up new Program Codes in Payment Services; set up new transaction types and receipt methods; Admin duties for RMCS.
- Opening and managing tickets with Enterprise Applications, when needed.
- Understand the design of controls supporting revenue data flows and how assurance on control effectiveness is obtained.
- Act as a liaison between OTCF accounting teams, OTCF Hyderabad Support Center Team, Financial Systems, and Enterprise Applications to support technology effectiveness and ensure all support and enhancement tickets are properly prioritized and tracked thru completion.
- Create/maintain interface documentation and job aides related to OTCF systems.
- Assist with UAT testing system changes and quarterly Oracle quarterly testing.
EDUCATION & EXPERIENCE QUALIFICATIONS
- Bachelor's degree in computer science, accounting or a directly related field, or equivalent practical experience.
- 0-2 years of relevant experience in accounting, finance, IT or a similar field.
- Demonstrated success working with large, complex data sets required for validating source/target systems matching – Excel, Excel Power Query, SQL, etc.
- Experience managing tasks and reporting status.
- Oracle Bill Management, RMCS, AR, and Advanced Collections.
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
- 0-2 years of experience working with Excel, Excel Power Query, and SQL.
- 0-2 years working in Oracle Bill Management, RMCS, AR, and Advanced Collections.
- Strong accounting acumen and customer service focus.
- Strong technical, analytical and problem-solving skills.
- Excellent communication skills and customer service, ability to positively influence others.
- Strong knowledge of internal controls and able to determine and recommend new changes to controls.
- Ability to work in a dynamic, fast paced, fast growing company where adaptability is imperative.
Skills Required
- Bachelor's degree in computer science, accounting, a directly related field, or equivalent practical experience
- 0-2 years of relevant experience in accounting, finance, IT, or a similar field
- Experience working with large, complex datasets to validate source and target system matching
- 0-2 years of experience with Excel, Excel Power Query, and SQL
- 0-2 years of experience with Oracle Bill Management, RMCS, Accounts Receivable, and Advanced Collections
- Experience managing tasks and reporting status
- Strong accounting knowledge and understanding of internal controls
- Strong technical, analytical, and problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a dynamic, fast-paced environment
Inspire Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inspire Brands and has not been reviewed or approved by Inspire Brands.
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Healthcare Strength — Comprehensive health coverage, mental health support, disability insurance, and related programs are emphasized for support‑center and eligible management roles. Materials also reference options like HSAs and EAPs as part of a broad healthcare offering.
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Leave & Time Off Breadth — Unlimited PTO is highlighted for support‑center roles alongside paid leaves such as parental and adoption assistance. Feedback suggests these time‑off elements are a core part of the corporate employee value proposition.
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Wellbeing & Lifestyle Benefits — Employee food discounts, on‑site amenities (e.g., gym, snacks, and similar perks), and lifestyle programs add tangible day‑to‑day value. Additional benefits like commuter options, financial wellness tools, and pet insurance further broaden the package.
Inspire Brands Insights
What We Do
Inspire Brands was founded in February 2018 with a vision to invigorate great brands and supercharge their long-term growth. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day.
