Avantax, Inc. (Avantax), a unique community within Cetera Holdings, is seeking a Financial Planning Support Associate II who will handle all client inquiries and correspondence. This individual will also prepare all client review materials and reports. The Financial Planning Support Associate will assist in the preparation of client asset management, brokerage, and insurance accounts (research or preparing applications), and all administrative duties for assigned Financial Planning Consultants (FPCs). This individual must be an independent, flexible, professional person with the ability to make decisions. He/she must also be a proactive, organized individual with an eye for detail.
What you will do:
- Prepare and review new account paperwork in an accurate and timely manner.
- Organize and prepare client review materials, meeting agendas, weekly meeting updates, etc.
- Serve as a liaison between internal departments to resolve outstanding issues for Financial Planning Consultants (FPCs), Certified Public Accountants (CPAs), and clients.
- Assist FPCs with ongoing CPA, client, and prospect communication (e.g., the status of new and existing accounts, birthday reminders, cards, and letters).
- Update and maintain the Client Relationship Management (CRM) database (e.g., data entry, service requests, communication records).
- Process client requests regarding new contributions and distribution of funds.
- Communicate regularly with clients through phone and email to provide expedient and accurate information to FPCs and CPAs. These interactions include coordination of meetings, maintenance of account records, important documents, new account setup, transfer of assets, online client access, etc.
- Assist in training other Financial Service Assistants as needed.
- Recommend areas for process and procedure improvement to improve office efficiency.
- Perform other duties as assigned.
What you will have:
- High school diploma or equivalent required.
- Associate degree (A.A.), two-year technical, or bachelor’s degree preferred.
- A combination of experience and education will be considered in lieu of a degree.
- 2-5 years of related Financial Services Industry or administrative services/training experience is preferred.
- Experience with CRM applications such as Salesforce is preferred.
- Experience with Microsoft program suite, including Word, Excel, and PowerPoint.
- Previous experience supporting Financial Professionals is preferred.
- Previous experience in a customer/client-facing role is strongly preferred.
Certifications:
- Financial Paraplanner Qualified Professional (FPQP) designation is a plus
Compensation:
The salary range for this role is $27/hr - $34.00/hr plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations
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Skills Required
- High school diploma or equivalent
- Associate degree (A.A.), two-year technical, or bachelor's degree
- 2-5 years related Financial Services Industry or administrative services/training experience
- Experience with CRM applications such as Salesforce
- Experience with Microsoft Word, Excel, and PowerPoint
- Previous experience supporting Financial Professionals
- Previous experience in a customer/client-facing role
- Financial Paraplanner Qualified Professional (FPQP) designation
Cetera Financial Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cetera Financial Group and has not been reviewed or approved by Cetera Financial Group.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental‑health support, and optional pet insurance. Feedback suggests the breadth of coverage is a relative strength.
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Leave & Time Off Breadth — Time off includes a sizable PTO allotment with paid holidays, a dedicated wellness day, and a paid volunteer day. Feedback suggests the time‑off package exceeds basic employer offerings.
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Retirement Support — Retirement support includes a 401(k) with company match and access to one‑on‑one financial planning. Feedback suggests the retirement program can be competitive, though specifics may depend on role or plan.
Cetera Financial Group Insights
What We Do
Cetera Financial Group empowers the delivery of professional financial advice to individuals, families and company retirement plans across the country. We support independent and institutions-based advisors, tax professionals, and bank and credit union investment programs, ensuring they have the objective research, regulatory guidance, technology, tools and resources they need to help them and their clients pursue their dreams for the future. While our multiple distinct firms allow us to customize how we serve the needs of each advisor and investment program, all are united through our exclusive Advice-Centric Experience™, which makes the delivery of financial insight and advice more efficient, more transparent, and more human. Cetera Financial Group” refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC, Cetera Advisor Networks LLC, Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors), Cetera Financial Specialists LLC, and First Allied Securities, Inc. All firms are members FINRA / SIPC. Individuals affiliated with Cetera firms are either Registered Representatives who offer only brokerage services and receive transaction-based compensation (commissions), Investment Adviser Representatives who offer only investment advisory services and receive fees based on assets, or both Registered Representatives and Investment Adviser Representatives, who can offer both types of services
