About Netsmart
At Netsmart, improving care delivery isn't just our aspiration; it's our passion.
For more than 50 years, we've partnered with behavioral health, human services, and post-acute care organizations to simplify care delivery through innovative technology and services. Our solutions help providers connect clinical, operational, and financial workflows so they can focus on delivering exceptional care while improving organizational performance.
Summary
Design and lead financial solution strategies that help healthcare organizations optimize revenue cycle operations and business outcomes using Netsmart technologies. Partner with clients to understand operational, billing, reimbursement, and compliance requirements, then translate those needs into scalable workflows, system designs, and implementation approaches. Apply solution expertise, industry knowledge, and consultative leadership to guide workflow design, drive solution adoption, resolve complex challenges, and deliver successful client outcomes.
Responsibilities
- Design and optimize revenue cycle workflows, including claims management, reimbursement processes, accounts receivable activities, and financial operations.
- Serve as a trusted advisor to clients on healthcare financial best practices, workflow optimization, and solution adoption strategies.
- Translate business and technical requirements into functional solution designs across systems, data, and workflows
- Guide clients through workflow design, system changes, enhancements, and ongoing solution maintenance within a defined domain
- Configure and validate solutions to ensure alignment with standards, implementation methodologies, and regulatory requirements
- Lead troubleshooting and resolution of solution issues across implementation, testing, and operational phases
- Manage client relationships and expectations to support engagement outcomes and solution adoption
- Develop and maintain documentation of workflow designs, best practices, and solution standards
- Validate configurations and solution designs using AI-supported checks to improve consistency with standards and regulatory requirements
- Resolve solution issues using AI-assisted diagnostics and knowledge retrieval to accelerate troubleshooting and reduce resolution time
Qualifications
Required
- At least 4 years of health care information technology implementation or consulting working experience
- At least 2 years of Electronic Health Record solution work experience
- At least 1 year of project management experience
- Demonstrated ability to communicate effectively with technical, clinical, and operational stakeholders
- Demonstrated ability to analyze complex and sometimes contradictory information to solve problems effectively
- Demonstrated ability to build client relationships and deliver client-focused outcomes
- Bachelor’s degree or equivalent relevant work experience
Preferred
- Experience designing workflows across systems, data, and operational processes
- Experience facilitating client-facing workshops or workflow discussions
- Experience working within defined implementation methodologies
- Experience supporting testing, validation, and issue resolution
- Familiarity with regulatory requirements impacting health care systems
- Experience with healthcare revenue cycle management, including claims processing, denial management, payment posting, accounts receivable, or reimbursement workflows.
- Knowledge of Medicaid, Medicare, managed care, or behavioral health billing processes.
#LI-EW1
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Skills Required
- At least 4 years of healthcare information technology implementation or consulting experience
- At least 2 years of Electronic Health Record solution experience
- At least 1 year of project management experience
- Ability to communicate effectively with technical, clinical, and operational stakeholders
- Ability to analyze complex and contradictory information to solve problems
- Ability to build client relationships and deliver client-focused outcomes
- Bachelor's degree or equivalent relevant work experience
- Experience designing workflows across systems, data, and operational processes
- Experience facilitating client-facing workshops or workflow discussions
- Experience working within defined implementation methodologies
- Experience supporting testing, validation, and issue resolution
- Familiarity with regulatory requirements impacting healthcare systems
- Experience with healthcare revenue cycle management, including claims processing, denial management, payment posting, accounts receivable, or reimbursement workflows
- Knowledge of Medicaid, Medicare, managed care, or behavioral health billing processes
NetSmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NetSmart and has not been reviewed or approved by NetSmart.
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Wellbeing & Lifestyle Benefits — Offerings include a designated mental wellness day, paid volunteer time, telehealth, wellness events, and free 1:1 sessions with counselors and coaches. These wellbeing resources are positioned as stronger than many employers.
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Healthcare Strength — Medical, dental, and vision coverage are paired with short- and long‑term disability and telehealth. The breadth of core health coverage aligns with a comprehensive package.
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Leave & Time Off Breadth — PTO, paid holidays, paid volunteer time, and a designated mental wellness day are part of the offering, with some materials referencing flexible or unlimited PTO. This variety provides multiple avenues for time away.
NetSmart Insights
What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care. By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it. For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
