Financial Services Representative

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Forest Hills, NY, USA
In-Office
Healthtech
The Role

Job Description

Advises and counsels admitted patients of financial responsibility and self-payments. Processes payments, issues patient receipts, and maintains collection log.

Job Responsibility


  • Interviews patients to obtain necessary financial and insurance information.
  • Verifies patients insurance and collects additional insurance such as No Fault and Workers Compensation.
  • Performs financial assessment of patients; refers potential Medicaid cases to Medicaid Investigator.
  • Gathers documentation and assists in the completion of the Financial Assistance Program (FAU) application process.
  • Assists patients and/or families in resolving hospital bills; advises and counsels patients of their payment responsibility due to the hospital.
  • Establishes patients’ pro-rated financial obligations and sets-up payment arrangements/contracts.
  • Follows up on scheduled payments via mail and telephone.
  • Processes applications for Section 1011, where applicable.
  • Maintains daily work log of payments collected.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification


  • High School Diploma or equivalent required.
  • 1-3 years of relevant experience, required.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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The Company
HQ: Lake Success, NY
74,000 Employees
Year Founded: 1997

What We Do

Northwell Health is New York’s largest private employer and health care provider, with 23 hospitals and nearly 800 outpatient facilities. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 74,000+ employees – 18,500+ nurses and 14,200+ credentialed physicians, including about 4,500 employed doctors and nearly 3,300 members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu. Interested in a career at Northwell Health?

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