The Role
The Financial Services Manager oversees client banking operations, manages reconciliations, develops financial controls, and provides operational insights. They also support audits and manage team performance.
Summary Generated by Built In
This is a remote position.
This position pays $90K-$120K
Position Summary
The position is responsible for managing the Financial Services/ Custodial Operations team members and process, including all client-related banking transactions. The position will support the Head of Custodial Operations.
Essential Functions
This position pays $90K-$120K
Position Summary
The position is responsible for managing the Financial Services/ Custodial Operations team members and process, including all client-related banking transactions. The position will support the Head of Custodial Operations.
Essential Functions
- Manage the client banking relationship and client banking processes
- Expert understanding online banking systems
- Manage set up of new users, new accounts and administration systems
- Oversee production of daily online transactions (working through banking administrator role)
- Troubleshoot escalated banking discrepancies that need research
- Manage all banking activity controls (operational and security)
- Monitor quarterly analysis fees
- Manage and perform bank and plan account reconciliation process, reconciling the underlying bank account or cash account to the corresponding operational administration system of record. The following service areas require monthly reconciliations of different types:
- COBRA and Direct Billing administration transactions
- Reimbursement (FSA/HSA/Commuter. Etc.) administration transactions
- Premium Billing administration transactions
- Other miscellaneous bank accounts
- Ensure that effective accounting controls and reconciliation processes are in place for all service areas within Navia. Develop and monitor financial controls for all banking transactions and approval processes.
- Proactively provide insights to improve operational processes to ensure accurate reconciliation.
- Support SSAE 18 SOC 1 audit by managing banking controls and responding to audit requests. Develop and oversee ongoing audit controls to ensure that banking processes are being performed and maintained in a manner that minimizes reconciliation issues.
- Salesforce case management
- Manage the Financial Services/Custodial Operations Associates, Team Lead, and Offshore support staff, including coaching and development and accountability for day-to-day tasks.
- Other duties and ad-hoc projects as assigned
- Bachelor’s degree in business or accounting or commensurate banking experience
- Online banking system transaction processing
- Management or supervisory experience
- General accounting and bank account reconciliations
- Familiarity with financial or banking controls and procedures
- Experience with QuickBooks (extensive knowledge is +) and Microsoft Excel, Word and Outlook
- Strong written and verbal communications skills
- Excellent attention to detail and critical thinking skills
- Adaptable, ability to pivot in fast-changing environment
Top Skills
Excel
Microsoft Outlook
Microsoft Word
Quickbooks
Salesforce
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The Company
What We Do
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
