Financial Operations Specialist, Accounts Receivable (Portfolio Companies: Benevity)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

Our Operations team is seeking a Financial Operations Specialist, Accounts Receivable to join our Operations team. We are looking for someone who will be a motivated self-starter with excellent teamwork skills and the flexibility to get involved where needed. Benevity’s Financial Operations Specialist will help manage and implement all customer payment activities, including receiving customer payments, processing, and applying payments to customer donation funding accounts. The Specialist will assist with identifying areas for process improvement and supporting process workflows, along with addressing any payment gaps, addressing unique client requirements and leveraging our current products for the corporate program. Your primary responsibility will be supporting the A/R team on behalf of our foundation partners. In addition, you will be an integral part of the Operations team by assisting with all types of client requests that relate to A/R operations, special projects and day to day operational activities while demonstrating attention to detail, excellent
communication, and interpersonal skills.

Key Responsibilities

• Manage and implement all customer payment activities, including receiving customer payments, processing customer payments, and applying payments to customer accounts.
• Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts
• Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates
• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts
• Assist in streamlining the accounts receivable process by identifying areas for performance improvement
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared via adjustments
• Monitor and collect accounts receivable by contacting clients via telephone, and email
• Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing
• Strategically document processes and create/update comprehensive job aids tailored to Financial Operations Oracle processes
• Communicate key issues with leaders across functional areas and participate in resolution measures.
• Participate in a culture of continuous improvement and keeping our clients' experience in mind.

Qualifications

• Bachelor's Degree or equivalent education
• Minimum of two years experience in accounts receivable (or accounts payable), preferably within Oracle ERP
• Results-oriented and is resourceful and proactive
• Comfortable overseeing a variety of issues to resolution with an analytical mindset
• Ability to work independently with strong judgment
• A client-focused mindset with the ability to work directly with internal and external stakeholders as required
• Proficient in the Google/MS Office suite of products, with an advanced knowledge of Excel
• Proficiency with accounting ERP systems for example. Oracle Cloud
• Team-oriented with a fun-spirit and sense of humor
• Excellent organizational skills including managing deliverables to meet quality requirements and deadlines
• Detail-oriented and commitment to quality and continuous improvement
• Strong communication, presentation and interpersonal skills with ability to communicate results to non-technical audiences

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.