Financial Operations Manager

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of Financial Operations Manager is really important to us. Reporting directly to the Director of Financial Operations and playing a key role for the Financial Operations team overseeing the production and distribution of over 500,000 customer invoices every month.

We would love to welcome you to our Crewe Campus office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

Typical work activities include:

• Drive best practice to ensure that Financial Operations are producing high quality, accurate outputs on a consistent & timely basis to instil confidence in the services provided.
• Ensuring customer invoicing, collections and reporting activities are carried out in accordance with specific deadlines.
• Full accountability for the accurate and timely submission of approx. £50 million worth of Direct Debit files each week.
• Able to resolve issues quickly and effectively, managing escalation to senior staff at all times
• Driving continuous improvement from within the Financial Operations team through technology and best practices.
• Monitoring KPIs to measure performance at individual, process, and team level to determine where and how to improve
• Performing regular reviews of the team’s control framework to ensure processes are being followed correctly and identifying any training gaps.
• Continuously review the tasks performed by the team and associated timings to identify opportunities for process improvement.
• Implementing improvement initiatives and monitoring their progress to enhance performance.
• Create efficiencies and process improvements through standardisation; minimising off system processes, increasing controls and automation
• Ongoing review of existing procedures and financial control checklists to ensure all process documentation is sufficient and up to date.
• Documentation and maintenance of recovery plans, processes and procedures.
• Providing management and direction across the Financial Operations functions to deliver best practice, standardisation and efficiencies across people, processes and technologies.
• Full Staff management of a team of 7, including setting objectives, managing day-to-day work, and handling performance, development, and hiring for the team.
• Working in collaboration with the Commercial team to ensure that we have suitable customer pricing mechanisms in place for our product offerings.
• Developing and maintaining strong relationships with external contacts and working closely with internal departments to ensure smooth business processes.
• Interacting with both internal and external stakeholders to ensure we are managing the needs of both Radius and our customers while taking accountability to resolve issues and drive actions.
• Assisting the business with key projects and initiatives which support the continued growth of the business.

This is not intended to be an exhaustive or exclusive list of duties.

The essential skills/attributes are: -

• A detail-orientated management style with a strong emphasis on accuracy, thoroughness, and established processes.
• Strong problem-solving skills with the ability to think critically and analytically about processes.
• Experience of transactional processing and other related tasks including reconciling costs to revenue and the impact of delays on the customer experience and collection rates.
• Track record of delivering process improvements and harbouring a continuous improvement methodology.
• Advanced Excel skills – including experience of creating and using Pivot Tables and V-Look Up.
• Strong reconciliation capabilities and experience of dealing with large data.
• Proficiency or desire to learn data analysis tools (e.g Microsoft Access, SQL, Tableau).
• Strong written and verbal communication skills, with the ability to present complex data in a clear and concise manner.
• Experience of interacting across all levels of the organisation including dealing with non-finance people to gather relevant information.
• Ability to process map complex processes which span multiple systems and departments.
• Experience of working in a customer focused environment with a strong commitment to providing high-levels of customer service.
• Experience of fostering strong working relationships within the finance team and across the organisation.
• Show an impressive attitude and not only take full responsibility for their duties but are enthusiastic to take on new challenges which will develop their own career.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.