Financial Operations Analyst (chargeback/fraud)

We Are

YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region’s first and leading multi-currency payment app. 

With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and convenient financial innovations. YouTrip is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa.

YouTrip has been recognised by industry experts, winning awards for FinTech Employer of the Year by MAS and Singapore Fintech Association (SFA), Most Innovative FinTech Company in Southeast Asia and Best SME Finance Management Platform from APAC Insider’s 2023 Singapore Business Awards. We were also recently recognised as one of the Top Startups in Singapore by LinkedIn, further cementing our position as a leading fintech company in the region.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

You will:

• Performing various checks and reconciliations on a daily basis to ensure compliance with regulations.
• Assisting with monitoring chargebacks and users’ wallet balances. Review, analyze, and efficiently resolve chargeback disputes and financial leaks with accuracy and in a timely manner.
• Performing other financial adjustments for users and preparation of bank refunds.
• Maintaining various daily reports and ledgers.
• Support month-end activities by preparing and maintaining supporting documentation
• Working closely with other teams to achieve a smooth operation and improve our user experience
• Providing recommendations for process streamlining and improvements.

• Logical thinker - You understand and can identify the key objective of your task, curiosity when things go wrong and have the ability to think in a disciplined manner or base his thoughts on facts and evidence

• Excellent communicator – You have a good command of English and are able to articulate effectively with internal and external stakeholders.
• Self disciplined person - You are able to organize all paperwork in both soft files and hard copies properly and have an ability to manage your tasks to get done on your own
• Fearless self-starter – You dare to suggest and implement new initiatives with the aim to improve the process or protocol while keeping it friendly to implement to the team, and do not mind getting your hands dirty in order to get things done in a tight timeline.
• Data-Driven & Analytical Thinking – You have a detailed understanding of numerical and have the ability to synthesize data into financial reports, have a strong awareness of impaction once transactions create and change and are able to interpret figures to drive financial objectives.
• Proficient in Microsoft Office - You are able to use MS to edit text documents, create templates, and automate the creation of tables of content. Proficient in Excel enough to run and create functions, pivot tables, formulas and charts 
• Problem-Solving, Communication & Adaptability – You possess excellent problem-solving skills and can manage confidential data with discretion. You are an effective communicator, able to engage with stakeholders and collaborate well within a team while also working independently. You have an open mindset, are willing to learn, and can easily adapt and integrate into the team.