Building Location:St Josephs Medical Center
Department:46180 Financial Clearance Department
Job Description:Our benefits are exceptional and include:
· Health insurance
· Dental insurance
· Life and Accident Insurance
· 401K employer contribution
· Flexible Spending Account
· Tuition reimbursement
The Financial Navigator requires high level of professionalism, excellent problem solving & communication skills, ability to understand insurance websites. Requires high degree of critical thinking, problem solving and independent decision-making skills. This is a complex, patient contact position which provides a wide range of services oriented towards securing payment prior to services. Position requires excellent customer service skills.
In this position, you will:
- You will be responsible for providing financial education to patients prior to their services. This representative is also responsible for verifying patients’ eligibility and benefits, providing price estimates, calculating patients’ out of pocket expenses, discussing and educating patients of financial responsibility, in order to secure payment prior to services being rendered. The Financial Navigator is expected to be knowledgeable on payment options and alternatives, programs, and any other type of assistance to educate and support the patient on their financial options.
- You will also negotiate payment and resolution of prior self-pay balances in order to maximize pre-service collections.
Required:
2 years of experience:
At least 1 year of experience in collections, Pre-Service or Financial Counseling.
At least 1 year of experience in customer service.
Communicate effectively with internal and external customers, and maintain effective working relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
Insurance knowledge preferred.
Education Qualifications:
No educational requirement.
Licensure/Certification Qualifications:
Come work with us
Be a part of an organization that invests in you. We are actively reviewing applications for our Health Unit Coordinator opening. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
FTE:1
Possible Remote/Hybrid Option:
Shift Rotation:Day Rotation (United States of America)
Shift Start Time:8:00 AM
Shift End Time:4:30 PM
Weekends:
Holidays:No
Call Obligation:No
Union:Union Posting Deadline:
What We Do
Essentia Health is an integrated health system serving patients in Minnesota, Wisconsin, and North Dakota.
Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of more than 15,000 employees, including more than 2,200 physicians and advanced practitioners, who serve our patients and communities through the mission of being called to make a healthy difference in people’s lives.
Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship, and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 78 clinics, six long-term care facilities, six assisted living and independent living facilities, six ambulance services, 24 retail pharmacies, and one research institute
