Financial Crime Associate Manager

Financial Crime Associate Manager

Are you ready to revolutionize travel payments? 🌍

At Outpayce, we are looking for a Financial Crime Associate Manager to oversee our Financial Crime Operations team. This role is essential in leading the Transaction Monitoring process, setting AML and Fraud rule parameters, and providing transversal reporting. You will also play a critical role in driving service model improvements, managing projects, and leading communication efforts to enhance our financial crime prevention operations.

This is your opportunity to lead a high-performing team, implement operational improvements, and ensure the highest level of efficiency and customer experience within our financial crime operations.

Who We Are:

• A team driven by innovation, efficiency, accountability, teamwork, and quality.
• Dedicated to creating seamless and connected travel payment experiences for businesses and travelers worldwide.
• A truly multicultural and diverse work environment, with experts in payments, technology, and travel.
• Focused on challenging traditional payment approaches and disrupting the industry with new ideas and solutions.

Our Mission:

• Help businesses and travelers benefit from the latest advances in payments technology
• Deliver seamless, efficient payment experiences across the entire journey
• Drive innovation and improve the payments experience for airlines, hotels, travel sellers, and corporations worldwide

Now, let’s talk about you!

As a member of the Outpayce team, you will be responsible for managing a diverse team, ensuring continuous improvement, and driving automation initiatives within the Financial Crime Operations team. Your expertise in project management and AML/Fraud prevention will be key in enhancing our operational processes and customer experience.

Your day-to-day responsibilities:

• Team Management and Engagement: Lead and support the Financial Crime Operations team, providing feedback and ensuring they have the resources and tools for success
• Process Improvement: Orchestrate the continuous improvement of customer experience and operational processes within the Financial Crime Operations team
• Automation Initiatives: Oversee automation projects (RPA) to eliminate inefficiencies and improve service delivery
• Monitoring and Reporting: Monitor key performance indicators (KPIs) and support other areas with reporting, dashboard creation, and salesforce reporting
• Data and Performance Analysis: Analyze performance data and metrics, identify areas for improvement, and recommend changes or enhancements
• Issue Resolution: Follow up on issues until they are resolved and propose solutions for long-term improvements

What we're seeking:

• Experience: Strong background working in the AML/Fraud field, with experience leading teams
• Project Management Skills: Proven ability to manage and execute projects efficiently
• Customer Satisfaction Knowledge: Understanding of customer satisfaction metrics and support KPIs
• Self-Starter: Proactive, with a can-do attitude and strong problem-solving skills
• Language Proficiency: Fluent in both English and Spanish
• Industry Knowledge: Understanding of the financial and payments industries, particularly in regulated businesses, AML, and fraud risk management

What do we offer?

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Ready to join us and make a significant impact on financial crime prevention? Apply now and lead a team that is driving continuous improvement across the financial crime operations landscape!

Diversity & Inclusion