Rael Bernstein D D S PC

Financial Coordinator

Posted 23 Days Ago

Be an Early Applicant

Santa Rosa, CA, USA

In-Office

Junior

Healthtech • Professional Services

The Role

Manage accounts receivable and collections for an orthodontic practice: answer patient contract questions, post payments, process refunds, monitor and collect delinquent accounts, send delinquency communications, and maintain patient ledgers. Requires 2-3 years dental/orthodontic billing experience and strong communication, attention to detail, and problem-solving skills.

Summary Generated by Built In

Description

WOW! Smiles Orthodontics/Bernstein Orthodontics is on the lookout for our next superstar Financial Coordinator! If you’re up for a rewarding role that blends your financial and insurance expertise with your passion for helping people, then we want to connect with you! In general, this position will perform accounts receivable and collection tasks. Some of the details include:

Answer patient contract questions
Sending communications to delinquent either electronically or by phone
Post payments
Collect delinquent accounts
Process refunds through our merchant site
Monitor account delinquencies daily

Exceptional work ethics, emotional intelligence, and attention to detail are characteristics of our ideal candidate. The ability to work well with everyone is a key element of this position as it is a positive attitude. In addition, this person must be trustworthy, have excellent written and verbal communication skills, as well as the ability to problem solve and manage time effectively. Candidate must be proficient with reading and understanding patient ledgers. Candidates must have a minimum of 2-3 years' experience with dental, orthodontic billing and collections. Experience with dental insurance is a plus!

This position is Full-time, Monday through Friday. Benefits that we offer are:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Requirements

Physical and Environmental Requirements:

May be required to lift up to 25 pounds (a box of copy paper or a bottle of the water for the cooler)
Required ability to sit up to 6-8 hours per day with intermittent walking, standing or bending
Vision: working 6-8 hours per day viewing a computer monitor, working on accounts, reading emails
Hearing: Able to satisfactorily communicate by telephone with patients, doctors, and other staff members within HQ to ensure verbal communication is clearly understood, or a satisfactory-equivalent method of communication
Finger dexterity is needed to access, enter and retrieve data using a computer keyboard

Skills Required

2-3 years experience with dental or orthodontic billing and collections
Proficient reading and understanding patient ledgers
Accounts receivable and collections experience (posting payments, monitoring delinquencies, collecting delinquent accounts)
Ability to process refunds through merchant/payment portal
Experience with dental insurance
Excellent written and verbal communication skills
High emotional intelligence and ability to work well with staff and patients
Strong attention to detail and problem-solving skills
Effective time management and ability to prioritize tasks
Trustworthy handling of sensitive patient financial information
May be required to lift up to 25 pounds
Ability to sit 6-8 hours per day with intermittent walking, standing, or bending
Vision for computer work and hearing for telephone communication
Finger dexterity for computer keyboard data entry