Financial Assistance & Pre-Registration Supervisor

Requisition Number: 2388525
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
The Financial Assistance & Pre-Registration Supervisor provides onsite leadership and operational oversight for Financial Assistance/Charity Care, Medicaid Enrollment, and Pre-Registration functions supporting Bassett Health Network. This role is responsible for ensuring effective daily operations, strong team performance, excellent patient experience, and productive collaboration with client leadership.
The ideal candidate is a hands-on leader who can balance day-to-day operational needs with a forward-thinking approach to process improvement, technology, and workflow automation.
Locations:

• Little Falls Hospital: 140 Burwell Street, Little Falls, NY 13365
• Cooperstown: 1 Atwell Road, Cooperstown, NY 13326
• Fox: 1 Norton Avenue, Oneonta, NY 13820

Primary Responsibilities:

• Provide onsite supervision and daily operational support for Financial Assistance, Medicaid Enrollment, and Pre-Registration teams
• Manage staff schedules, work assignments, coverage, and workload distribution
• Monitor and manage team productivity, quality, accuracy, and service expectations
• Coach and support employees, address performance opportunities, and promote accountability and employee engagement
• Oversee Financial Assistance/Charity Care activities, including application processing, documentation follow-up, and patient support
• Support accurate and timely Medicaid enrollment activities and application follow-up
• Oversee pre-registration workflows to promote accurate patient, insurance, and financial information prior to service
• Partner closely with Bassett Health Network leadership and other Revenue Cycle stakeholders to resolve operational issues and support organizational priorities
• Identify workflow inefficiencies and lead continuous process improvement efforts that improve quality, productivity, and patient experience
• Champion the adoption of automated workflows and technology, helping transition manual processes to more efficient and sustainable solutions
• Monitor trends, workloads, and operational results and proactively develop solutions to emerging needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED or equivalent
• 1+ years of hospital or healthcare revenue cycle experience in one or more of the following:
  • Patient Access
  • Financial Clearance
  • Scheduling
  • Billing
  • Coding
• Ability to work onsite and provide visible, hands-on leadership
• Ability to travel between our 3 locations, per business need

Preferred Qualifications:

• Experience with New York State Medicaid enrollment
• Epic experience
• Previous lead, supervisory, or team-coordination experience
• Experience with Financial Assistance, Charity Care, Financial Counseling, or Pre-Registration
• Experience supporting process improvement, workflow automation, or operational performance initiatives

Soft Skills:

• Strong communication, organization, problem-solving, and interpersonal skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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