At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Main Activities and Responsibilities
- Data Analysis & Reporting
Collecting, cleaning, and interpreting large volumes of financial data.
Developing and maintaining regular, detailed reports, dashboards, and Key Performance Indicators (KPIs) to monitor financial health.
- Forecasting & Budgeting:
Building and maintaining accurate forecasts using historical data, market trends, and statistical modeling.
Assisting in the budgeting process and tracking performance against budget/forecast, providing variance explanations.
- Strategic Insights & Recommendations:
Conducting deep-dive analysis to identify trends, weaknesses, opportunities for growth, and potential risks (e.g., in pricing, product mix, or customer segments).
Translating complex data findings into clear, concise, and actionable recommendations for sales leadership and management.
- Commercial & Financial Modeling:
Developing financial models to assess the profitability and commercial viability of new products, promotions, pricing strategies, and business initiatives.
Performing competitor and market analysis to ensure the company's strategies are competitive and aligned with market changes.
- Cross-Functional Collaboration:
Working closely with Department Heads across teams to align strategies, provide data support, and ensure data-driven decision-making across the organization.
Core Competencies
Leadership
- Ensure individual Key Performance Indicators (KPIs) are met
- Role model & hold others accountable for demonstrating our values & behaviours
- Lead self & others through change, whilst maintaining operational effectiveness
- Drive & implement innovation & improvement
Systems Processes & Policy
- Ensure all policies & procedures are adhered to, including compliance obligations
- Ensure key function policies are in place & are current
- Drive & implement operational excellence
- Ensure compliance within FP&A Team
Client & Stakeholders
- Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders
- Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, & peers
- Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
Financial
- Where appropriate implement & adhere to budgets & focus self & team on growth & cost management
- Develop, implement & effectively manage functional budgets & forecasts
- Focus team on growth & cost management
Key Skills and Capabilities
- Advanced Microsoft Excel or Google sheets ability
- Problem solving and conflict resolution skills
- Excellence in service delivery under time pressure
- Ability to understand Financial reporting and provide key insights
- Proficient written and oral communication skills
- High Attention to detail
- Ability to analyse data and report on it at all levels of the business
- Sound business acumen and commercial aptitude
- Ability to build relationships & work collaboratively with clients and organizational peers
- Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion
Qualifications and Typical Experience
- 2+ years experience as a financial analyst.
- Experience with Financial reporting systems such as Workday Adaptive Planning, Netsuite, PowerBi, etc (desirable).
- Relevant tertiary qualifications in finance or accounting
- Experience working directly with Senior stakeholders
Other Position Requirements:
- Subject to business demands, additional hours may be required
Skills Required
- 2+ years experience as a financial analyst
- Experience with financial reporting systems such as Workday Adaptive Planning, Netsuite, PowerBi
- Relevant tertiary qualifications in finance or accounting
- Experience working directly with Senior stakeholders
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
