Financial Analyst I

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Hydro Place - 700 University Avenue
Department: Accounts Payable
Reports to:  Manager, Accounts Payable
Salary Range:  $58,578-$87,876 annually
Hours: 37.5 hours per week
Status: Temporary, Full-Time (one year contract)
Closing Date: July 31, 2026

Position Summary

As an integral member of Accounts Payable (“AP”) Department, the Financial Analyst I serves as the first point of contact between AP and various stakeholders internally and externally to UHN. Reporting to the AP Manager and AP Lead, the Financial Analyst I leads the review of various vendor statements, resolves any disputes with vendors on behalf of UHN and the departments, ensuring day-to-day operations are carried out in accordance with established principles, policies, and objectives. 

Duties: 

• Handles inbound and outbound calls and emails from vendors, customers, and internal departments, providing timely and accurate responses to inquiries related to accounts payable 
• Assists with status updates on outstanding invoices, payment schedules, and reconcile payment issues. Investigate payment discrepancies and works with the operations team to resolve them
• Provides excellent customer service over the phone and via email to answer inquiries, verify information and/or resolve issues 
• Maintains detailed records of all customer interactions, including inquiries, responses, resolutions, and follow-up actions
• Works closely with the accounting and procurement teams to ensure proper documentation and timely payments
• Identifies and escalates unresolved issues to the appropriate department for further action
• Accurately review complex vendor statements, resolve issues on outstanding invoices and follow up with the appropriate stakeholders to communicate results and issues 
• Liaise on a regular basis with UHN departments, vendors, and other stakeholders to obtain information, respond to questions and requests
• Understand procedures and policies in AP with regards to vendor management, invoice management, and payments, and able to reinforce it when required 
• Lead escalations coming to AP and resolve any issues effectively 
• Assist the AP Lead with reporting needs as required from management including AP monthly metrics, to facilitate the decision making and financial reporting process 
• Perform cross-functional and other responsibilities

Qualifications

• University Degree in Business Administration or equivalent 
• Previous experience in customer service or a customer-facing role 
• 1-2 (one-two) years  related experience in an accounting environment with exposure to a range of accounting principles, practices and procedures 
• Experience with SAP, preferred 
• Working towards completion of a professional accounting program, preferred – eg. CPA or relevant combination of education and experience 
• Ability to analyze and interpret large quantities of financial and statistical data; systems thinker 
• Excellent oral and written communication skills 
• Demonstrated commitment to excellent client service and satisfaction 
• Demonstrated problem solving skills with strong organization and time management skills 
• Skill in accurately performing detailed numerical computations in a timely manner using large amounts of financial and/or statistical data 
• Sound professional judgment, initiative, and the ability to multi-task and meet tight deadlines 
• Strong knowledge of computer application accounting systems & software applications, preferably in a Microsoft Office environment (i.e., Excel, SharePoint, Word, Access) 
• Adheres to confidentiality policy for sensitive financial data and information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.