FINANCIAL AID ASSISTANT (2027)

The Financial Aid Assistant shall have the primary responsibilities to design, develop, and manage Florida Memorial University’s Customer Relationship Management (CRM) development project including initiation, implementation, deployment, and maintenance. The CRM Administrator will provide strategic guidance including strategies that will drive maximum ROI and share any new and emerging CRM best practices across the University. This customer-centric role is responsible for delivering service excellence support to meet the needs of our university community. Demonstrates the professionalism needed to handle sensitive and confidential matters.

Essential Functions: 

• •    Assist visitors to the University Student Services Center.
  •    Perform administrative support of day-to-day operations and assist current and prospective students with inquiries in the University Student Services Center.
  •    Complete student outreach tasks as assigned.
  •    Attends meetings, educational conferences, and training workshops and serves on committees.
  •    Keys in correspondence, records and requisitions and performs other clerical functions as needed for the campus financial aid office.
  •    Research and Development, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings for the department.
  •    Provides professional representation of the University Student Services Center, exercising judgment and discretion in responding to or initiating internal or external contacts.
  •    Processes invoices and expense reports, ensuring accurate reconciliation. Researching and resolving errors or discrepancies.
  •    Maintains organization of files and electronic data using assigned confidential, and in some cases shared drives. Supports the department in the collection of data for internal reporting to support decision-making and planning
   

Knowledge, Skills, and Abilities: 

• Ability to handle information of sensitive and confidential nature in the utmost professional manner. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
• Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
• Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
• Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.

Minimum Requirements: 

• The position requires a High School Diploma/GED or related experience. Associate degree preferred.
• Preferred systems: PowerFAIDS, PowerCampus and Jenzabar.
• Ability to work under pressure and in fast-paced environments.
• Must have the ability to hold information in confidence, be able to communicate to all levels of staff, and make unbiased decisions and recommendations.
• Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
• Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
• Flexibility to work outside of normal business hours.

Pre-Employment Screening: 

• Criminal background screening

Florida Memorial University is an Equal Employment Opportunity Employer. In compliance with the American Disabilities Act (ADA), those functions of the job that are identified essential are required to be performed with or without reasonable accommodations.  Requests to facilitate the performance of essential functions will be given careful consideration.