Pay Range: $23.00 - $25.00
Location: Onsite - Portland, OR
What We Offer:
- Paid Training
- Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
- Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
- Retirement Matching: 50% match on the first 6% of your contributions after 90 days
- Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
- Competitive Insurance: Health, vision, and dental coverage for you and your dependents
- Pet Insurance: Competitive coverage for your furry family members through ASPCA
- Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
- Provide one-on-one counseling to students and families regarding financial aid options, application processes, and eligibility requirements
- Assist in the completion of financial aid forms, including the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note, and other institutional documentation
- Offer guidance on budgeting, financial literacy, and loan repayment strategies
- Evaluate and process financial aid applications in accordance with federal, state, and institutional policies
- Determine student eligibility and award financial aid packages, including grants, scholarships, loans, and work-study programs
- Monitor and verify documentation for accuracy and compliance
- Stay informed about changes in federal, state, and institutional financial aid regulations
- Facilitate financial aid practices that meet compliance standards and maintain accurate records
- Prepare and submit required reports to governing agencies
- Understand and comply with all applicable Federal regulations/procedures per the annual Federal Handbook
- Collaborate with other departments to support student success and resolve financial aid-related issues
- Conduct workshops, presentations, and outreach activities to educate students and families about financial aid opportunities
- Conduct entrance interviews and exit interviews as required by Federal regulation
- Maintain accurate records of student interactions and financial aid determinations using appropriate software systems
- Generate reports and analyze data to identify trends and improve processes
- Other Duties Assigned
Education / Experience
- High School diploma (or GED) (required)
- Associate's degree in relevant field (preferred)
Two (2) years of experience working in financial aid (preferred)
Minimum three (3) years of customer service or sales experience (preferred)
- Minimum one (1) year performing data entry and professional customer service experience (required)
- One (1) year of experience in a proprietary online higher education environment (preferred)
- Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed
Skills:
Work effectively with diverse populations and build rapport with students and families
Accurately interpret and apply financial aid regulations
Explain complex financial aid concepts in a clear and accessible manner
Adapt to changing regulations, technologies, and institutional priorities
Abilities
Able and willing to:
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is eligible for an on-campus work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions.
No travel required
Skills Required
- High school diploma or GED
- Associate's degree in a relevant field
- Two years of experience working in financial aid
- Three years of customer service or sales experience
- One year of data entry and professional customer service experience
- One year of experience in a proprietary online higher education environment
- Must not currently be in default on any federal student loans or enter default while employed
- Ability to interpret and apply financial aid regulations accurately
- Ability to communicate complex financial aid concepts clearly
- Ability to maintain confidentiality and manage sensitive information
- Ability to work onsite and safely ambulate on company premises
Concord Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Concord and has not been reviewed or approved by Concord.
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Leave & Time Off Breadth — Offerings include generous paid time off, company holidays, and additional paid time for volunteering, with some references to year‑end office closure and summer Fridays. These time‑away policies are positioned as a meaningful strength.
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Retirement Support — A 401(k) with an employer match is highlighted as a solid component of total rewards. The match is viewed as good even if not top‑tier.
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Parental & Family Support — Paid parental leave is explicitly included in the package. This support complements broader benefits like tuition reimbursement and development opportunities.
Concord Insights
What We Do
Concord is the independent, worldwide leader in the development, management and acquisition of sound recordings, music publishing, theatrical performance rights and narrative content. Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne and Miami, Concord also has staff in Auckland, Sydney, Tokyo and Toronto. The Company’s catalog consists of more than 1 million songs, composed works, plays, musicals and active recordings which are licensed in virtually every country and territory worldwide.
