Provide investment and financial advisory services to Members, execute transactions, maintain client relations, and ensure compliance with regulatory standards.
Redwood Credit Union is looking for a Financial Advisor who will provide investment, retirement, annuity, advisory, educational investment planning, and advice, as licensed, to Members in an assigned territory and execute transactions for investment products and services that match Members’ needs.
Key Responsibilities
Service:
• Provide exceptional customer service to all Member-clients.
• Call Members referred to the Wealth Management department by Branches, Member Service Center, and other RCU partners to set an appointment for a meeting.
• Make and receive calls from clients assisting with questions and resolving problems as appropriate.
• Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.
• Travel to Corporate Offices and other branch locations as assigned.
Investment Product Sales:
• Open accounts and execute trades for advisory, mutual funds, stocks, bonds, etc. as directed by client in compliance with the CUSO Financial Services Office of Supervisory Jurisdiction (OSJ).
• Research and provide literature on requested investment products including stocks, bonds, and mutual funds.
• Research and provide literature and information to clients regarding insurance products such as life insurance and annuities.
• Establish and maintain interactive and open communication with CUSO Financial Services and product companies.
• Provide Branch and Member Service Center team members with pertinent referral and product training.
• Attend regular product and sales training meetings.
• Research and solve Member problems and complaints in an accurate and timely manner.
• Prepare regular client mailings/calls for birthdays, holidays and other events as assigned.
Administration:
• Complete all transactions within all regulatory organizations (i.e., FINRA and the SEC) and credit union procedures and regulations.
• Research and repair all “Back to Rep” and NIGO (“not in good order”) items.
• Complete daily, weekly, and monthly sales blotters and tracking reports.
• Prepare and maintain complete and accurate client digital files, Member financial data, and documentation as directed by CUSO Financial Services and RCU.
• Coordinate marketing and sales efforts to promote Redwood Credit Union.
• Provide CUSO Financial Services and RCU with all materials distributed for signed approval from the compliance department.
Other Functions:
• Implement new investment and credit union related products and services with other team members of RCU.
• Obtain additional licenses and education as assigned by management.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Knowledge of financial products and services.
- Knowledge of business or economics.
- Working and current knowledge of investment and insurance products.
- Working knowledge of the financial services industry.
- Excellent organizational and administrative skills.
- Excellent services skills.
- Skill in the operation of a PC with word processing, spreadsheet and investment related software.
- Skill in the operation of modern office equipment
- Ability to be self-motivated and directed.
- Ability to communicate effectively both verbally and in writing.
- Ability to effectively work on the telephone to obtain investment information.
- Ability to coordinate a variety of activities simultaneously and prioritize work.
- Ability and desire to work in a team environment.
- Ability to effectively promote and sell credit union products and services.
- Ability to analyze situations and recommend workable solutions for Members.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability to manage time efficiently and effectively and follow-through on tasks.
- Ability to work weekends and travel to one mandatory conference.
Licenses and Certifications
- Must maintain Securities Series 7, 63, 65 and/or 66 and California Life/Health Insurance License.
The ideal candidate has a combination of education and experience equivalent to an associate degree with a minimum of five years of investment sales experience with a credit union, bank, or investment company.
Compensation: Base starting range: $68,640 annually commensurate with experience + commission.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to lift up to 20 pounds.
• Ability to bend, stoop, sit, walk, twist and turn.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors with most of the time sitting at a desk.
• Ability to travel to various branch locations.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
