Senior Revenue Cycle Continuous Improvement Program Manager at Banner Health (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Primary City/State:
Phoenix, Arizona

Department Name:
Rev Cycle Cont Imprvmnt-Corp

Work Shift:

Job Category:
Revenue Cycle

Primary Location Salary Range:
$30.84/hr - $51.40/hr, based on education & experience
In accordance with Colorado's EPEWA Equal Pay Transparency Rules.

A rewarding career that fits your life. As an employer of the future, we are proud to offer our team members many career and lifestyle choices including remote work options. If you're looking to leverage your abilities - you belong at Banner Health.

The Revenue Cycle Continuous Improvement Team is a highly visible team within the Banner Health organization that is focused on proactively identifying opportunities for improvements in regard to Revenue Cycle.

As a Senior Revenue Cycle Continuous Improvement Program Manager you will act as the liaison between finance and operational reporting. You will be tasked with reviewing data and working directly with stakeholders to ensure teams understand, are kept apprised, aligned, and making appropriate decisions based on the results. Some of the functions include denial analysis, revenue leakage and ad hoc request with the CFO's. You will have the opportunity to be a part of an energized team ready to make a difference and excited about the direction of this program.

This can be a remote position if you live in or near the following city/state(s) only: AR, AZ, CA, CO, FL, GA, HI, IA, ID, MI, MN, MO, ND, NE, NV, NY PA, SC, TX, UT, WA, WI, WY

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

This position provides a leadership role in Revenue Cycle Continuous Improvement (CI) analysis, improvement, implementation and measurement under the guidance of the Director of Revenue Cycle Continuous Improvement. This position will also work directly with facility CFOs, C-suite and directors for facilities with an average monthly gross revenue of $50,000,000-$99,999,999 as the Revenue Cycle department key contact representative to the facility. This position collaborates and works closely with corporate, facility and discipline team leaders to enhance understanding of associated net revenue functions and outcomes. Also provide solutions that will lead to system-wide, standardized best practices in Revenue cycle to the benefit of Banner and operational units while assisting in the implementation of the improvement solutions.

1. Utilizes Revenue Cycle data to identify leading trends and root cause opportunities to engage key stakeholders in the Revenue Cycle and Clinical operational areas to validate root cause, craft solution, implement improvement and monitor outcome.

2. Reports progress, risks and requests for escalation to facility Executive leadership for Revenue Cycle CI projects and findings.

3. Provides support for facilities with monthly gross revenue of $50,000,000 to $99,999,999 and/or intermediate level complexity of projects.

4. Manages facility specific Revenue Cycle CI initiatives, projections while aligning with enterprise-wide initiatives to ensure standardized best practice and strategic integrity. Ensures coordination with other relevant system leaders in the research, define and design process.

5. Develops materials including communication, training, policies/procedures and monitoring to ensure successful implementation of the improvement solution.

6. Lead facility recurring Continuous Improvement committees to communicate progress, risks, escalations and large project proforma to ensure effectiveness of the CI Program and assist facility leadership in understanding their facility performance, challenges and needs for improvement by addressing root cause process gaps.

7. Provides support, coordination, and education on Revenue Cycle related issues to facility leaders.

8. Position is a corporate based position and functions as a subject matter expert. Supports the achievement of financial goals and performance metrics for system. The work requires advanced leadership, problem solving skills and is involved with identifying and resolving operational problems. Continually develops improvement processes as related to hospital services revenue integrity.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.


Requires a Bachelor's degree in Business, Finance, Health Management or related field or equivalent experience.

Requires a proficiency level typically achieved with 5 years of leadership or consulting revenue cycle and revenue integrity experience and knowledge (patient billing/clean claims; health information management; etc.). Requires strong human relations, organizational, process improvement and project management and communication skills as well as demonstrated leadership skills. A strong working knowledge of government payer programs and reimbursement methodologies (CMS, AHCCCS, CHAMPUS) and of managed care programs is essential.

Must have advanced computer skills with strong working knowledge of IT systems, applications and functions from clinical and business perspectives. This position requires the understanding of patient billing systems and business processes in a highly complex environment.


Additional related education and/or experience preferred.
More Information on Banner Health
Banner Health operates in the Healthtech industry. The company is located in Phoenix, AZ, Susanville, CA, Greeley, CO, Ogallala, NE, Fallon, NV, Torrington, WY, Worland, WY, Casa Grande, AZ, Mesa, AZ, Mesa, AZ, Mesa, AZ, Page, AZ, Payson, AZ, Queen Creek, AZ, Scottsdale, AZ, Sun City, AZ, Sun City West, AZ, Tucson, AZ, Tucson, AZ, Tucson, AZ, Mesa, AZ, Wheatland, WY, Fort Collins, CO, Loveland, CO and Sterling, CO. Banner Health was founded in 1999. It has 25000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 44 open jobs at Banner Health, click here.
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