See yourself at Twilio

Join the team as our next Director of Pricing Strategy and Monetization.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead the development and implementation of the pricing and packaging strategy for Twilio Segment and Twilio Engage’s growing suite of products and rocketship revenue growth. Reporting to the Vice President of Pricing Strategy and Monetization, this position is critical in supporting Twilio’s Product GMs and Sales leaders to transform Twilio’s product strategy and deliver customer-friendly, innovative pricing solutions to market. Pricing and packaging is an integral lever to accelerate Twilio’s revenue growth. It touches nearly every part of our business and is a critical aspect of our customer experience.

ResponsibilitiesIn this role, you’ll:

• Analyze competitive marketplace and define, launch and drive pricing strategy & monetization initiatives.
• Identify and qualify new packaging, segmentation, and bundling opportunities to simplify sales motion and increase product penetration
• Mentor, develop and empower a team of 2-4, provide support to their work and acceleration to their career growth
• Lead or assist in all aspects of pricing strategy and operations, develop insights and recommendations through customer segmentation, price discovery, testing, experimentation and ROI analysis.
• Build and lead an exceptional team to drive pricing excellence across Twilio Segment and Engage products
• Interact and collaborate extensively across all functional teams within Twilio to craft and operationalize new pricing, and have significant exposure to our executive leadership.
• Know and understand customer purchasing perceptions and behaviors, monitor key customer metrics and market intelligence to derive insights and find opportunities for evolving pricing.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of quantitative pricing experience.
• Bachelor’s Degree or equivalent.
• Proven experience building pricing systems, tools and processes.
• Strong analytical skills - expert in statistical analysis & financial modeling.
• Strong leader with proven ability to motivate, mentor and lead teams.
• Excellent team leadership and interpersonal skills, ability to persuade, communicate vision and motivate people at every level, cooperative working style.
• Excellent written and oral communication and interpersonal skills.

Desired:

• Proven experience in enterprise software- or infrastructure-as-a-service products and businesses.
• Prior experience developing pricing and packaging for technical, business, and marketing buyers.
• Demonstrated project experience in delivering successful end-to-end pricing initiatives.
• MBA preferred.

Location

This role will be remote, and based in the United States.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

• Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
• If you are a Colorado applicant:
• The estimated pay range for this role, based in Colorado, is $160,080 - $201,100
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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