Description & Requirements
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers' ambitions, whether to grow and transform, or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
Role Summary:
Responsible for managing and directing the coordination and processing for credit memos and billings to customers for product training, maintenance fees, product, and one-off billings. Researches and resolves customer disputes working within multiple systems.
What You'll Do:
• Responsible for processing billing inquiry requests from internal and external customers. Requests are received by live phone calls, email, mail, and fax.
• Researching account inquiries, such as billing, delivery dates and contract adjustments, utilizing exceptional problem-solving skills.
• Maintains customer address and name records in the customer data base.
• Manages individually assigned work queue in CRM.
• Processing manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
• Responding to and resolving customer billing questions through research, interdepartmental communications, and analysis.
• Processes all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
• Processes account terminations.
• Audits Billing Data to ensure accuracy and data integrity.
• Processes Usage type billing.
• Ensure customer billing records for 3rd party maintenance and VARs are accurate. Adds and cancels contracts according to VARs instructions.
What You Need to Succeed:
• 2 years of billing, research, customer service and/or invoice type experience
• intermediate Excel skills
• Demonstrates AWESOME customer service
• Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner, a good listener and be able to quickly navigate in multiple systems
• Must be flexible and able to work 8 hours (normally) within 7:00am-5:30pm CST timeframe
• Times may vary and occasionally may have to work in excess of 40 hours
Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.
"Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status."
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