Finance Team Manager

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Global network of industry experts
• Extensive training resources

The role is accountable for the leading a team of Finance Controllers within Manulife Business Processing Services (“MBPS”) supporting our Asia Insurance business and is accountable for maintaining trust with our Business Unit Partners.

MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Investments, Wealth Operations, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 8,000 employees across Manila, Cebu, and Chengdu (China). 

We are a Global Shared Service Center for Finance consisting of approximately 600 highly motivated and experienced professionals committed to excellence in customer service across Manila and Cebu. The Finance Shared Services Center supports Finance globally in the Period Closing activities ensuring the accuracy of the general ledger, Accounting and Reporting, Financial Planning and Analysis, Financial Analysis and Strategy, and Finance Modernization by partnering with Group Finance Technology in supporting the transformation of our data and architecture toward enabling users to leverage low-code solutions with the COEs. 

With limited guidance, the role is responsible for conducting complex financial, accounting, and economic analyses, including journal entry preparation and review, detailed calculations, and internal and external reporting. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Reporting directly to the MBPS Finance Controller Domain Lead for the Insurance line of business, the role is accountable for the efficient, quality, and timely service delivery of their teams which include, but not limited to, the:

• Responsible for performing accounting activities such as preparing and reviewing standard and non-standard journal entries, reconciling complex general ledger accounts, and preparing state filings, footnotes, and financial statement pages.
• Responsible for analyzing financial results, including reviewing analysis prepared by others
• Managing business queries, conducts financial analysis to support decision making through explanatories and recommendations, and advises Business Units on technical accounting questions by providing guidance in resolve accounting challenges.
• Managing the efficient preparation and submission audit requirements in compliance with applicable accounting standards while ensuring regulatory adherence.
• Supporting the update of accounting policies in line with IFRS, management policy and applicable accounting standards.
• Analyzing financial results, reviewing analysis prepared by others, and synthesizing analysis to tell a narrative story to senior financial managers such as CFOs and Head Controllers.
• Establish credibility and build professional partnerships with our Business Unit service recipients and key stakeholders in aligning our service offering to the business strategy and requirements. Enable timely feedback channels to align expectations and priorities.
• In partnership with our customers, define and periodically refresh service level standards across the teams, consistently deliver on the KPIs as defined within the Service Level Agreements and Schedule of Services, and deliver business value through innovation.
• Manage and mitigate risk and issues through transparent and timely escalation/resolution, monitoring corrective actions taken for sustained effectiveness. Validate the accuracy of risk assessments. Accountable for timely and effective closure of audit points.
• Timely and accurate submissions on balanced scorecards, performance dashboards (KPIs and KRIs), other required business metrics, and governance reporting.
• Drive a high performing culture by adopting and promoting the Manulife Values and Leadership DNA.
• Reviews work performed by the team to provide coaching feedback
• Shows an advanced degree of proficiency with reporting and analysis tools.
• Proposes and implements data management efficiencies
• Collaborates with other Finance teams through the sharing of best practices, continuous improvement, and adoption of service excellence practices.
• Prioritizing and reprioritizing work deliverables and projects for internal clients based on changing business needs (deadlines, costs, scope of projects)
• Decisions at this position are made using judgment based on skills and knowledge already developed
• Decisions beyond normal day to day may require escalation to management

Job Requirements:

• Bachelor’s Degree in Accounting or Finance or equivalent work experience
• Typically, 5 to 7 years of experience
• Strong written and oral communication skills
• Detail-oriented, well-organized, and excellent analytical skills
• Self-starter and team player with a high level of initiative, strong work ethic and the ability to gather, synthesize, organize, and report information
• Ability to multi-task and manage priorities in a demanding and deadline-oriented environment
• Experience in working in a broad Matrix organization listening and using influence to make an impact.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
• Understanding of general finance systems or applications available in the market. Knowledgeable on multiple dimension cube concept, rollup hierarchy, end to end system data flow and interdependency.
• Intermediate to Advanced knowledge of Excel. Proficient in MS Office suite including Outlook, Word, Power Point, Project, Teams, and CoPilot.
• Demonstrates a working knowledge of accounting rules, regulatory rules, and/or business processes as it pertains to the accountant's sphere of responsibility (e.g., a set of regulatory filings or account reconciliations)
• Demonstrates solid to advanced proficiency in own discipline; still acquiring higher-level knowledge and skills.
• Demonstrates ability to draft managerial reporting narratives.
• Flexible on shift and overtime may be required to meet business deadlines.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].