SUMMARY
Goodwill Industries of Central Florida is a dynamic and growing organization that is transforming lives through a high-impact social enterprise model focused on our mission of Building Lives That Work. In the past six years, our revenues, which come primarily from retail operations, have more than doubled, from $65 million to $135 million. This greatly expands our ability to invest in improving people’s lives. Serving multiple counties across Central Florida, the organization operates a diversified platform spanning retail operations, mission services, workforce development, and real estate investment, with increasing scale, complexity, and strategic reach. We are looking for a Finance Operations Support Specialist who will be key to supporting our continued success and growth.
The Finance Operations Support Specialist provides high-volume administrative and systems support to the Finance Department and select organization-wide functions. This role is responsible for executing standardized processes, maintaining system data integrity, and supporting coordination across purchasing, vendor setup, compliance tracking, and departmental administrative activities. This position is designed as a support role within established workflows, with a strong focus on accuracy, organization, and timely execution.
QualificationsESSENTIAL FUNCTIONS/DUTIES
Administrative and Department Support
- Manage and prioritize incoming requests across multiple channels (Helpdesk, email, internal requests), ensuring timely response and appropriate routing based on established workflows.
- Support store dispute resolution by gathering documentation and coordinating next steps.
- Maintain and update training materials and assist with onboarding new staff.
- Monitor and manage shared inbox workflows, prioritizing and routing requests in alignment with established processes.
Purchasing and Vendor Administration
- Create and maintain vendor records ensuring approvals are complete.
- Support requisition entry and routing.
- Maintain separation of duties between vendor setup and invoice processing.
- Assist with vendor data clean-up.
PN3 (Accounts Payable System) Administrative Support
- Create and maintain contracts, projects, and agreements.
- Assist with project updates and closures.
- Provide basic system support and training.
Financial and Reporting Support
- Assist with Budget Book compilation.
- Prepare data for 1099 reporting.
- Assist with audit documentation requests.
System and User Administration
- Maintain user access based on approved requests.
- Perform periodic access reviews.
- Support system users and coordinate issue resolution.
- Provide administrative support for LeaseQuery, including user access maintenance, lease data entry and updates based on approved documentation
Vehicle, Lease, and Asset Administration
- Manage WEX vehicle accounts.
- Maintain vehicle title records and renewals.
- Asset reporting maintenance for company vehicles.
Regulatory and Compliance Support
- Support tax exemption filings and renewals.
- Track business tax receipts.
- Prepare unclaimed property submissions.
- Assist with periodic regulatory reporting.
QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
- Workflow Management & Prioritization – manages high-volume requests, effectively prioritizes work, and ensures timely, accurate completion within established processes.
- Communication & Professionalism – communicates clearly and concisely across departments with a strong customer service mindset.
- Organization, Follow-Through & Documentation – maintains strong task ownership, ensures items are completed fully and on time, and documents procedures to support consistency and scalability.
- Data Accuracy & Systems Aptitude – maintains high data integrity while effectively navigating and learning multiple systems.
- Process Discipline & Initiative – consistently follows established workflows while proactively identifying gaps and escalating appropriately.
Skills Required
- Manage and prioritize incoming finance requests across helpdesk, email, and internal channels
- Create and maintain vendor records and ensure approvals are complete
- Support requisition entry, routing, and maintain separation of duties for vendor setup and invoice processing
- Provide PN3 (accounts payable system) administrative support including creating/maintaining contracts, projects, and agreements
- Assist with project updates, closures, and provide basic system support and training
- Maintain user access and perform periodic access reviews for finance systems
- Provide administrative support for LeaseQuery including lease data entry and user access maintenance
- Prepare data for 1099 reporting and assist with audit documentation requests
- Manage WEX vehicle accounts, vehicle title records, renewals, and asset reporting for company vehicles
- Support tax exemption filings and renewals, track business tax receipts, and prepare unclaimed property submissions
- Maintain and update training materials and assist with onboarding new staff
- Support store dispute resolution by gathering documentation and coordinating next steps
- Monitor and manage shared inbox workflows, prioritizing and routing requests per established processes
- Assist with vendor data clean-up and maintain system data integrity
What We Do
Goodwill Industries of Central Florida, Inc. is a 501(c)(3) non-profit organization dedicated to 'Building Lives That Work.' For over 60 years, it has provided vocational and job placement services to thousands of people in Central Florida. The organization operates retail and donation centers to fund programs that increase economic mobility and career advancement for individuals facing barriers to employment.
