Finance Operations Specialist

Join Truecaller – The place where innovation meets impact!

Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out:

• We are trusted by over 450 million active users every month across 190+ countries
• We identify over 15 billion calls daily, helping users avoid spam and scams
• We are powered by a team of 450+ employees from 45+ nationalities

We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in.

The role:

You will be a part of the Truecaller Finance team, ensuring all financial aspects are monitored and functions in the right context. If you are a self-motivated individual with a passion for financial analysis, operations, and cross-functional collaboration, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organization while developing your skills and advancing your career in a dynamic environment.

What you’ll do: 

Collections Management:

• Manage the collections process by tracking and reconciling customer payments.
• Monitor accounts to ensure timely collection of outstanding invoices.
• Follow up with customers via email and calls to ensure prompt payments.
• Apply customer payments and reconcile accounts to maintain accurate financial records.
• Reconcile AR balances, identify discrepancies, and resolve payment issues.
• Maintain accurate records of customer communications and collection efforts.
• Collaborate with sales, finance, and legal teams to manage credit limits and resolve disputes.
• Work with external auditors and provide necessary documentation during audits.
• Ensure adherence to company policies, accounting standards, and regulatory requirements.
• Identify opportunities to streamline and improve AR processes for efficiency..
• Communicate discrepancies to the cross-functional team, identify slow-paying customers, and recommend collection candidates.
• Contacting delinquent customers via telephone and email and maintaining consistent follow-up with these accounts in accordance with established performance matrix
• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts.

Cross-Functional Collaboration:

• Work closely with the business operations and sales teams to gather information for collections activities
• Collaborate with the internal team to reconcile customer accounts and address any outstanding issues.
• Liaise with the sales and business operations team to resolve any customer concerns or disputes related to billing & operations handling  

Advanced Excel Analysis:

• Utilise the advanced Excel functions and formulas to analyse collection data, identify trends, and generate reports.
• Develop and maintain Excel spreadsheets to track and monitor collection metrics and key performance indicators (KPIs).
• Create customized reports and presentations to communicate collection progress to stakeholders.

Customer Issue Resolution:

• Investigate and resolve customer inquiries, disputes, or complaints related to billing promptly and effectively.
• Collaborate with internal teams to resolve complex or escalated customer issues promptly. 

What you bring in: 

• 6-9 years of experience in financial operations, accounting, or a related role.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (preferred)
• Strong proficiency in Microsoft Excel, including advanced functions, pivot tables, and data analysis.
• Strong understanding of financial accounting principles, transactions, and reconciliations.
• Excellent attention to detail and strong problem-solving skills.
• Effective communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Self-motivated and positive attitude.

It would be great if you also have:

• Looker Studio, Advanced Excel.
• Working knowledge of Google Sheets.
• Familiarity with financial systems like Netsuite, ERP, Salesforce
• Experience with Zoho or Chargebee is a plus.

What we offer: 

We support growth through learning resources, leadership programs, mentoring, and real hands-on work. People can move between teams and projects to build new skills and keep things interesting. We offer clear internal mobility and a transparent path for progression, with leaders who stay involved and provide guidance throughout the year. In addition, you will benefit from:

• A comprehensive compensation package:  Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance
• Modern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently.
• A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There's something for everyone.
• Truecaller’s “Lab Days” offer a space for imagination: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to. It’s a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller's future.

Come as you are:
Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture. No matter where you're from, what language you speak, or how you identify,  we value what makes you unique and would love to get to know you. 

Sounds like a great opportunity?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

We only accept applications in English.