Associate Finance & Operations Specialist

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Warsaw, Warszawa, Mazowieckie
Hybrid
Software
The Role
About Zowie:
At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

About the role
As an Associate Finance & Operations Specialist you will be a crucial member of our Finance and People Operations Team, working closely with other members of the team, stakeholders across the entire Zowie business, and external service providers. Your responsibilities will include a broad range of financial and operational tasks essential to our high-growth, dynamic business.

What you'll do:

  • Supporting all financial and operational tasks of a high-growth B2B business, including payroll, month-end close, and financial reporting
  • Invoicing customers, reporting cash collections and working with our corporate expense management platform
  • Processing invoices and managing payments to vendors
  • Supporting forecasting and budgeting processes
  • Supporting and/or leading selected processes regarding Zowie employees and contractors
  • Identifying potential inefficiencies and proposing improvements to the processes you execute
  • Taking part in other projects involving Finance function in Zowie 

Ideally, you'll bring with you:

  • Good knowledge of key financial issues and concepts
  • 2+ years of experience in finance, accounting and/or controlling
  • Demonstrable skills in Microsoft Excel or similar tools
  • Great attention to detail and organizational skills
  • A high degree of ownership and focus on quality  
  • Excellent verbal and written communication skills in Polish and English
  • Enthusiasm and eagerness to work for a fast-growing company
  • A self-starter and results-driven approach

It'll be awesome if you have:

  • Degree in finance, accounting or business administration 
  • Experience in a high-growth startup environment or an IT/SaaS business
  • Knowledge in US-specific accounting and/or HR matters

AI-native culture:
Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

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The Company
HQ: New York, NY
77 Employees
Year Founded: 2019

What We Do

Buying online should feel like walking into your favorite local shop: personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online - but better.

We’re hiring! We’re growing fast, remote-first, and focused on winning as a team. Check out our open roles.

Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
- Free analysis of your automation potential | Know what you’re buying!
- Free omnichannel inbox | Get savings on tech.
- Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.

Use Zowie and…
1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.
2. Care – enables agents to resolve complex cases and increase CSAT by 12%.
3. Sell – detect buying intent and convert up to 40% more clients

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