The Role
The Finance Operations Administrator will manage remittance operations, refunds, and payment adjustments while overseeing the finance inbox to ensure all queries are addressed efficiently.
Summary Generated by Built In
Role Overview
Slice Pay is seeking a Bookkeeper to own critical finance operations processes that require daily execution, attention to detail, and strong follow-through. This role exists because these tasks must be done consistently and correctly. When they aren’t, Slice Pay: - Leaves money on the table - Delays merchant and customer refunds - Creates reconciliation and trust issues You will be accountable for remittance operations, refunds, adjustments, and the finance inbox.
Key Responsibilities
- Remittance Operations (Daily) - Execute daily remittance payments to merchants. - Ensure all remittances reflect: - Correct payment amounts - Any booking or payment adjustments - Netted-off refunds (where applicable) - Maintain accurate tracking to ensure no duplicate or missed payments.
- Refund Management - Track and follow up on refunds owed by merchants. - Own the end-to-end refund lifecycle: - Merchant follow-up - Recording receipt of funds - Issuing customer refunds - Highlight refund discrepancies or delays - Prevent failure cases such as: - Refund received but not passed to customer - Refund issued without funds being received
- Merchant Nett-Offs - Manage merchants that operate via nett-off arrangements. - Track refunds to be nett-off against future remittances. - Ensure nett-offs are: - Applied promptly - Accurately recorded - Never allowed to accumulate unchecked - Maintain ongoing controls so balances do not build up.
- Payment Adjustments & Exceptions - Own all payment adjustment edge cases, including: - Booking price increases or decreases - Duplicate payments - Corrections caused by processing errors - Ensure: - Booking records are updated correctly - Remittance reflects the correct final amounts - Refunds or additional charges are actioned where required
- Accounts Inbox Management - Own and manage inbox - Respond to agents and merchants regarding: - Payment status - Refund status - Remittance queries
- Remittance Notices - Ensure: - New merchant email addresses are added correctly - Merchants consistently receive remittance communications - Highlight any delivery or data issues to the broader team so it can be fixed Key Outcomes This Role Is Accountable For - No untracked or delayed refunds - No unowned net-off balances - Accurate, timely daily remittance - Clean payment records with minimal exceptions - Finance inbox queries resolved efficiently and correctly
Requirements
Skills & Experience Required
- Strong operational finance or payments background
- High attention to detail and reconciliation accuracy
- Comfortable working with:
- Bank accounts
- Payment records
- Spreadsheets and internal tools
- Process-driven mindset with strong follow-through
- Confident handling edge cases independently
- Clear written communication
- Entry level accounts payable experience preferred
Skills Required
- Strong operational finance or payments background
- High attention to detail and reconciliation accuracy
- Comfortable working with bank accounts
- Comfortable working with payment records
- Comfortable working with spreadsheets and internal tools
- Process-driven mindset with strong follow-through
- Confident handling edge cases independently
- Clear written communication
- Entry level accounts payable experience preferred
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The Company
What We Do
Booth & Partners is a leading outsourcing and offshoring consulting firm that helps over 150 clients worldwide solve their talent and workspace challenges by specializing in building remote teams for startups and scaling businesses.
